Securus Status

why is my securus account saying error everytime i try to sign in or create a new account? i need to talk to my loved one ASAP!

been trying for hours to send a mail. just get "Currently we are experiencing technical difficulties processing your request. Please try again later." inmate complains they aren't receiving my mail. it's been doing this for 3-4 days.

Hi there, Since I’ve come to Thailand on holiday I can’t open my app to book a video call. And it won’t let me open the app at all. Please could someone let me know

Why I try to buy stamps it says payment error and there experiencing technical difficulties and to try again later. I've tried several different times today. How do I fix this?

It, the securza appp, is NOT Working @ All...!!

Someone, I don't know who, used my phone number for their account. The only thing I can do is add funds to my phone which gives whatever person set my phone number up access to the funds. I sent in the requested documents Securus asked me to provide to fix it and 3 months later and daily calls have not been successful or helped in any way. They have been sued before, time for a class action lawsuit. They are horrible and do not have customer service that cares at all, they are rude and hang up, no supervisors available. The list goes on and on. Also, I have Tmobile and calls are not coming in at all past 6pm when my loved one tries to call over and over. He can get through to everyone else in the family. I have a new Android Samsung phone. I am so over it. No resolution in site.

It keeps telling me network error all the time when sending a picture

Once i read my messages it still shows like I have new messages from my loved one.

i get up to credit card payment and the get the phone code and then the message username already exists. I don t have another user name, so what do I do?

Entered my credit card info..pushed "submit ": Got " unable to process request at this time" What does that mean?? Should I try later? Or an error on my part?

I'm getting calls but I cant accept them. I hit "1" until I'm maxed out then call disconnects. HELP!

t let App won'me in, states invalid user name and password, then says sorry we are experiencing technical difficulties. then it says call and say error 100. I am STILL waiting for call back after 4 days!! I have now deleted account, hoping I can still receive the FREE calls from my inmates! I even tried opening new account and then it says my phone number already exists. when I tried using securus it also kept asking me to put phone number in correct form, but didn't show or even allow me to change anything! HORRIBLE SERVICE after having had decent service for a couple of years.

Everytime I try to add my contact it lets me know securus is experiencing technical difficulties try again later and it has been 3 days

I've been trying to do this for months to send my brother photos. Every time I put in my expiration date it tells me to put in a correct expiration date I've tried it in every format I can think of. Please help

I purchase stamps it won’t let me send message

Everytime I click on the securus app icon I get the same message "ERROR SOMETHING WENT WRONG PLEASE TRY AGAIN" So I completely uninstalled it, reinstalled it and still got the same error message. How do I fix this?? Please , someone help me!!!!

When I login is says login failure u able to retrieve user info

can't log in says unable to retrieve user information.

Securis says it is unable to retrieve my information and I can’t login

Says “failed account” whenever I make a new email and password and says to call customer service which I did and the guy didn’t listen to my info properly cause I still can’t sign in.

I have used every credit card I have. So I went to Walmart and bought a reloadable VISA card and this message keeps popping up and not allowing me to purchase stamps. I have emailed and called multiple times and no one can fix the problem. They are losing money using this app We are unable to process your request. Please ensure your billing address and credit card information is correct. If correct, contact your Bank or Credit Card company.

DID ANYONE GET THEIR ISSUES SOLVED??? I'm having the same issue as everyone else. Saying my password and email are wrong and giving me error code 101. I keep getting disconnected as soon as I get to a representative. This is ridiculous. I want to merge my account and I can't get any help. Can anyone tell me if they got their issues solved???

I've been trying to set up an account for months but it says the same thing everyone's saying ...I've probably sent 30 emails they won't respond ....customer service just hangs up on me blatant spit in the face they don't care they know there's nowhere else for us to go ...bullshit...they're the real criminals

I can't send pictures anymore. It comes up with a warning about this. I have sent pictures for years. This is your problem. FIX IT. These are regular photos and ARE NOT rejected by the prison. You can't send them. PERIOD.

It keeps saying: ERROR Something went wrong. Please try again. I reset the phone, reinstalled the app and same issue and message.!

Same issue having technical difficulties I can't do nothing somebody please fix it

I’m having the same issues as everyone else. Email is invalid, which I’ve been using for months now. I’ve even tried creating a new account still doesn’t work. I’m confused as to what was the point of merging Jpay to Securus only to have all these technical problems. Now I have no way to even contact my love one. This is beyond upsetting. Wow

Have Error message when I try and login: you have entered an invalid username and password. Please try again. I have been using securus app for years and haven't changed the login and password. I tried requesting a new password and it says email not found. I tried on different devices and platform doesn't work on any.

I’ve been contacting secures since October 18th my account isn’t working I can’t buy stamps on emessaging or I can’t set up a video visit they still haven’t tried to help me correct this problem I email and call secures everyday no solution to the problem at all

It keeps saying network error check settings can’t even attempt to log in! Checked all my settings everything ok and also tried with and without my WiFi keeps telling me something