Securus Status

Won't let me purchase my stamps

why is my securus account saying error everytime i try to sign in or create a new account? i need to talk to my loved one ASAP!

been trying for hours to send a mail. just get "Currently we are experiencing technical difficulties processing your request. Please try again later." inmate complains they aren't receiving my mail. it's been doing this for 3-4 days.

Hi there, Since I’ve come to Thailand on holiday I can’t open my app to book a video call. And it won’t let me open the app at all. Please could someone let me know

Why I try to buy stamps it says payment error and there experiencing technical difficulties and to try again later. I've tried several different times today. How do I fix this?

It, the securza appp, is NOT Working @ All...!!

Someone, I don't know who, used my phone number for their account. The only thing I can do is add funds to my phone which gives whatever person set my phone number up access to the funds. I sent in the requested documents Securus asked me to provide to fix it and 3 months later and daily calls have not been successful or helped in any way. They have been sued before, time for a class action lawsuit. They are horrible and do not have customer service that cares at all, they are rude and hang up, no supervisors available. The list goes on and on. Also, I have Tmobile and calls are not coming in at all past 6pm when my loved one tries to call over and over. He can get through to everyone else in the family. I have a new Android Samsung phone. I am so over it. No resolution in site.

It keeps telling me network error all the time when sending a picture

Once i read my messages it still shows like I have new messages from my loved one.

i get up to credit card payment and the get the phone code and then the message username already exists. I don t have another user name, so what do I do?

Entered my credit card info..pushed "submit ": Got " unable to process request at this time" What does that mean?? Should I try later? Or an error on my part?

I'm getting calls but I cant accept them. I hit "1" until I'm maxed out then call disconnects. HELP!

t let App won'me in, states invalid user name and password, then says sorry we are experiencing technical difficulties. then it says call and say error 100. I am STILL waiting for call back after 4 days!! I have now deleted account, hoping I can still receive the FREE calls from my inmates! I even tried opening new account and then it says my phone number already exists. when I tried using securus it also kept asking me to put phone number in correct form, but didn't show or even allow me to change anything! HORRIBLE SERVICE after having had decent service for a couple of years.

Everytime I try to add my contact it lets me know securus is experiencing technical difficulties try again later and it has been 3 days

I've been trying to do this for months to send my brother photos. Every time I put in my expiration date it tells me to put in a correct expiration date I've tried it in every format I can think of. Please help

I purchase stamps it won’t let me send message

Everytime I click on the securus app icon I get the same message "ERROR SOMETHING WENT WRONG PLEASE TRY AGAIN" So I completely uninstalled it, reinstalled it and still got the same error message. How do I fix this?? Please , someone help me!!!!

When I login is says login failure u able to retrieve user info

can't log in says unable to retrieve user information.

Securis says it is unable to retrieve my information and I can’t login

Says “failed account” whenever I make a new email and password and says to call customer service which I did and the guy didn’t listen to my info properly cause I still can’t sign in.

I have used every credit card I have. So I went to Walmart and bought a reloadable VISA card and this message keeps popping up and not allowing me to purchase stamps. I have emailed and called multiple times and no one can fix the problem. They are losing money using this app We are unable to process your request. Please ensure your billing address and credit card information is correct. If correct, contact your Bank or Credit Card company.

DID ANYONE GET THEIR ISSUES SOLVED??? I'm having the same issue as everyone else. Saying my password and email are wrong and giving me error code 101. I keep getting disconnected as soon as I get to a representative. This is ridiculous. I want to merge my account and I can't get any help. Can anyone tell me if they got their issues solved???

I've been trying to set up an account for months but it says the same thing everyone's saying ...I've probably sent 30 emails they won't respond ....customer service just hangs up on me blatant spit in the face they don't care they know there's nowhere else for us to go ...bullshit...they're the real criminals

I can't send pictures anymore. It comes up with a warning about this. I have sent pictures for years. This is your problem. FIX IT. These are regular photos and ARE NOT rejected by the prison. You can't send them. PERIOD.

It keeps saying: ERROR Something went wrong. Please try again. I reset the phone, reinstalled the app and same issue and message.!

Same issue having technical difficulties I can't do nothing somebody please fix it

I’m having the same issues as everyone else. Email is invalid, which I’ve been using for months now. I’ve even tried creating a new account still doesn’t work. I’m confused as to what was the point of merging Jpay to Securus only to have all these technical problems. Now I have no way to even contact my love one. This is beyond upsetting. Wow

Have Error message when I try and login: you have entered an invalid username and password. Please try again. I have been using securus app for years and haven't changed the login and password. I tried requesting a new password and it says email not found. I tried on different devices and platform doesn't work on any.

I’ve been contacting secures since October 18th my account isn’t working I can’t buy stamps on emessaging or I can’t set up a video visit they still haven’t tried to help me correct this problem I email and call secures everyday no solution to the problem at all

It keeps saying network error check settings can’t even attempt to log in! Checked all my settings everything ok and also tried with and without my WiFi keeps telling me something

Error message when I want to enroll on Securus from JPay: "Currently we are experiencing technical difficulties processing your request. Please try again later."

In the Ap and google chrome browser on my phone.. which has a Trying to log into my account. Doesn't recognize my user naim/email or password.Tried to log the Jpay ap and the Google Chrome browser, again on my phone, and I'm told to call and give them error code 101. Tried to call,and got disconnected. My hardware version is Android REV1.0 if that helps. Anyone solve this problem yet?

Says incorrect username and password and then when I try to change my password it says my email doesn’t exist.

Im having the same log in issue as everyone else , i have not changed my email or password i actually was just on my acvount a couple hours ago and now it wont let me log in , says incorrect username and password? Wtf!? Please help!!!!!

Same not letting me login say incorrect password and username… it did this like 2 days ago too

cant log in saying password / email wrong and that my email does not exist

getting loggin issues saying information is incorrect and i never changed anything on my account i’m freaking out and been on hold for more than an hour with customer service !?! did anyone get there account fixed

Using app. Says invalid username and password all night when I try to log on. Called Customer service and it automatically disconnects when you are transferred to a representative. I tried to create new account it says unable to set up and need to call customer service, unable to update password due to system advising my email is not in system. I’ve been using this app for almost a year and I’ve maintained the same username n password. I know my loved one just received his tablet yesterday so maybe the influx in usage of tablets is causing a crash due to the system experiencing an overload. There’s got to be a better resolution when everything we hope to have available to speak to our love ones is money being wasted due to system failures.

The app keeps telling me I have an invalid user name or password

Is the app down and does it happen often? Will not let me log in and is just saying that it is in correct password, email is not in the system.

Won’t let me login. Says incorrect username and password and then when I try to change my password it says my email doesn’t exist. I’m sure the system is just down right now

Im having big issues trying not to freak out It's coming up with invalid email and password... an I been calling for hours I have email an called all 3 # on 3 different phones been disconnected several times on all 3 an now finally on hold but said 5 minute wait then 10 min wait now been 30 minutes an nothing but music in my ear I have video videos an cant get in on web or app .. very disappointing.

My password has not been changed for months, no one else knows it, It's saying invalid as well as email when I try to e message my loved one

When I try logging on it says invalid email/pw. I know I am putting in correct info. Please help

My password has not been changed for months, no one else knows it, It's saying invalid as well as email when I try to e message my loved one

It keeps telling me “invalid username and password” neither of them had been changed.

i am trying to log in but it says my email/password is wrong. then i try to reset my password and it says my email can’t be found? i’ve been using the app for while. i tried deleting and redownloading the app but it didn’t work? what is happening?

Securus keeps telling me I entered a wrong email/password. I know both are correct. I'm relieved to know it's not just me, but COME ON Securus. We are already so limited with the contact we have with our loved ones. :(

I can not login to add funds to my account, it keeps giving me a error message saying my email or password is incorrect, I was just logged in earlier today and everything was fine I’m not sure what’s going on.

It keeps saying my email and password is wrong when I been putting the same password and email for months

Kept saying my password is incorrect and then gave me a new one and it still says incorrect password.

Looks like there's an issue with everyone trying to log on. It's coming up with invalid email or password. Try not to worry guys..Securus is probably down for most people.

It keeps Saying wrong password

Trying to login, receiving a message email AND password are not correct

I am getting the message “error you have entered an incorrect email and/or password. Please try again.” I have used the same email and password since making my account and I know it’s not wrong. HELP PLEASE!

I have had an account for 10 months and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found.

trying to login and theres a message that says "error username is not valid" uuum yes it is why is it not allowing me to log in ?

 I have had an account for 7 months and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found

Something went wrong is the message me and my mother both get everytime we try to login on the app or the website

Not sure if the apps network is down but I can’t seem to log in, it says my network connection is bad but my wifi and cellular data is working perfectly. I checked and my IOS is up to date and I can log into the website on google just not the app itself but none of my contacts and messages are on the google website.

Hi! I have been using JPay for the last year and now it’s telling me I have to connect my account with Securus and when I try to add my email it tells me there’s an error. Please assist

Can't buy stamps can't put money on my account for him to call me been three days now getting upset with this app not working at all keeps saying error but there fast to take that money though

I can see my own image but the audio and video of the partner are severely distorted. Couldn't hear or see my partner due to severe noise and "snow".

App wont open at all First error in network Now won’t open

I have had an account for years and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found.

Error: you have entered an invalid username and password. Please try again. -I have been using securus app for years now and have the correct login and password. I have deleted the app and reinstalled. I tried requesting a new password and it says email not found. I don't understand what the issue is.

It’s not letting me add funds at all. I tried it on the mobile app as well as the computer and it keeps saying there’s a connection problem even though have strong wifi.

Can’t add money to account, does not give options to select card type.

i reactivated my account over the phone with the automated system. i tried to connect jpay to securus for email and i keep getting error messages and then it’s the same customer service number that doesn’t help AT ALL! frustrating

App will not open. Wouldn't update. Deleted it and tried to reinstall and Wouldn't download.

I'm not getting my bf messages at all til like days later or weeks

Everytime I try to update my new I.D. it says we're unable to process your request. So then i tried making a new account all together and get the same thing.

App keeps telling me app can't load try again later. I have uninstall/reinstalled, hard reset my phone, all of it and still can't get in. Very aggravating.

I have been billed for calls not connected or made. This has to get resolved immediately thank you

It lets me login but every page loads followed by the ERROR block. No code. No message. Nothing populates in the loaded Inbox, Sent, Contacts, etc pages.

Keeps reading error

Keep saying error

It keeps saying login in expired and my husband said he sent me a message Sunday and Still have not received it....

My Securus app keep saying it’s having technical difficulties when I have good internet connection