Contact iSolarCloud Support
Company Name: Sungrow Power Supply Co., Ltd.
About: iSolarCloud provides operational analysis and mobile operation and maintenance
services for plants, which is an extension of Web's functions.Services provided
mainly are: plant connection, remote parameter configuration, WLAN
configuration, fault management, alarm reporting push, device monitoring,
knowledge repository, etc.
iSolarCloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: feedback@sungrowpower.com
Website: 🌍 Visit iSolarCloud Website
Privacy Policy: https://portal.isolarcloud.com/html/privacy/index.html?lang=_en_US
Developer: Sungrow Power Supply Co., Ltd.
5 Most reported problems 😔💔
Buongiorno. Ho un'impianto fotovoltaico con batteria di accumulo istallato con la SOLY. Ho cambiato router della Vodafone con riconfigurazione di tutti i dispositivi collegati. Non riesco però a modificare la password, a suo tempo impostato dall'istallatore, per comunicare con il mio impianto e visionarne il funzionamento. Rimango in attesa di assistenza o indicazioni in merito. Saluti.
Buongiorno. Ho un'impianto fotovoltaico con batteria di accumulo istallato con la SOLY. Ho cambiato router della Vodafone con riconfigurazione di tutti i dispositivi collegati. Non riesco però a modificare la password, a suo tempo impostato dall'istallatore, per comunicare con il mio impianto e visionarne il funzionamento. Rimango in attesa di assistenza o indicazioni in merito. Saluti.
Weather data broken
by Bassirsayyed
Since about a week or so the weather data isn’t visible on the app… please fix it
Refreshing data
by !!!Mad!!!
I guess since the last update the App doesn’t refresh the data fast as before. Takes mostly more then 30 min for new data.
Bad upgrade
by Sabc123456789
Earlier version showed a very good picture of what is being produced. Where the energy is going, being used, stored or fed back to grid.
The new one just tells a full production amount and consumption amount. More focused on CO2 emissions.
Have a Problem with iSolarCloud? Report Issue
Why should I report an Issue with iSolarCloud?
- Pulling issues faced by users like you is a good way to draw attention of iSolarCloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a iSolarCloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using iSolarCloud.
