Contact iSolarCloud Support
Company Name: Sungrow Power Supply Co., Ltd.
About: iSolarCloud provides operational analysis and mobile operation and maintenance
services for plants, which is an extension of Web's functions.Services provided
mainly are: plant connection, remote parameter configuration, WLAN
configuration, fault management, alarm reporting push, device monitoring,
knowledge repository, etc.
iSolarCloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit iSolarCloud Website
Privacy Policy: https://portal.isolarcloud.com/html/privacy/index.html?lang=_en_US
Developer: Sungrow Power Supply Co., Ltd.
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6 Most reported problems 😔💔
I've purchased a house at 31 Mowbray River Rd, Mowbray, QLD 4877, with a Sungrow system SG8K-D however the previous owners left zero information. When I try to register the equipment on my new profile this error message keeps occurring: "This device is associated with a plant under other accounts. Please select other devices or delete the device from other plants. If the problem persists after the above operations, please contact Customer Service". the previous owners are not contactable anymore and I want to register the device to my new isolarcloud account. We need assistance with device deleted from the previous ownership and once removed, I will be able to attach the plant to my profile. Regards Susan Martin +61 44 747 2227
Buongiorno. Ho un'impianto fotovoltaico con batteria di accumulo istallato con la SOLY. Ho cambiato router della Vodafone con riconfigurazione di tutti i dispositivi collegati. Non riesco però a modificare la password, a suo tempo impostato dall'istallatore, per comunicare con il mio impianto e visionarne il funzionamento. Rimango in attesa di assistenza o indicazioni in merito. Saluti.
Buongiorno. Ho un'impianto fotovoltaico con batteria di accumulo istallato con la SOLY. Ho cambiato router della Vodafone con riconfigurazione di tutti i dispositivi collegati. Non riesco però a modificare la password, a suo tempo impostato dall'istallatore, per comunicare con il mio impianto e visionarne il funzionamento. Rimango in attesa di assistenza o indicazioni in merito. Saluti.
Weather data broken
by Bassirsayyed
Since about a week or so the weather data isn’t visible on the app… please fix it
Refreshing data
by !!!Mad!!!
I guess since the last update the App doesn’t refresh the data fast as before. Takes mostly more then 30 min for new data.
Bad upgrade
by Sabc123456789
Earlier version showed a very good picture of what is being produced. Where the energy is going, being used, stored or fed back to grid.
The new one just tells a full production amount and consumption amount. More focused on CO2 emissions.
Have a Problem with iSolarCloud? Report Issue
Why should I report an Issue with iSolarCloud?
- Pulling issues faced by users like you is a good way to draw attention of iSolarCloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a iSolarCloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using iSolarCloud.
