Contact Norton VPN Support

by 2004-2013Corvette

I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage!

This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one!

This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.

by Garflarsk

Like the anonymous online, but it can cause me to not get online now and again. Sometimes nothing will load in Safari, and when I turn off VPN and everything works fine. So it needs some work.

A couple of weeks later: Received an email from “Ray” at support. Had several suggestions, one of which was to delete it from my ipad and reinstall from the app store to make sure I had the most recent build. That sounded like a good place to start, so I deleted the app, but it didn't entirely go away. There is 8 kb left on my tablet that WILL NOT go away. It cannot be deleted either from Home or Settings/General/ipad storage. It goes away and comes right back, even with a cold boot. This causes the app store to see it as still there, so the app store option is “Open”, but nothing happens. It won't run or reload. Two levels of chat support gave up on it, though they did give me 15 days extra on my subscription. Whoop-de-do. Also run on my iphone and National Weather Service app loads ten times faster when I shut off the VPN. I've been with Norton a long time and have generally been happy. Not this time. Looking around for another VPN, and not looking forward to the minor Norton presence that I can't get rid of.

by Mslinscott

This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route.
This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.