Contact Weebly Support

by Szubinski

So my grade created an organization and wanted me to create a website I said sure and so I found this app and downloaded it. Everything was fine and then they wanted me to present it to everyone in the entire grade. I said OK, but then I needed to add a very important part. So I put it in tand then it was loading. I waited for 20 minutes and nothing happened. I decided to turn my power off for 2 minutes and then turn it back on. Nothing happened. I was getting pretty nervous and needed to present it in a couple of minutes. I decided to double tap my home button and close all my applications. Still, nothing happened. I couldn't add the thing that I needed to add so I just didn't know what to do. I went on safari to see my website and it said "not found". I got so frustrated because I was going to present in 20 seconds. They canceled the presentation and we had to get rid of the entire organization. THESE PEOPLE ARE SO ANNOYING! THEY ARE PROBABLY NOT EVEN GOING TO REPLY TO ME BECAUSE THEY ONLY REPLY TO PEOPLE THAT SAY THE APP WAS GREAT. EVEN IF THEY DO THEIR GONNA SAY "OH WE WILL FIX IT" BUT NOT EVEN DO ANYTHING! IF YOU WERE THINKING ON GETTING THIS, DON'T. IT'S GOING TO WORK EXTREMELY WELL ONCE YOU GET IT AND YOU MOST LIKELY END UP BUYING STUFF IN THE APP, THEN THEY WILL LET IT NOT LOAD AND SCAM YOU!

by Fgjnnkogcj

For the last 3 hours customers have been unable to purchase from my website, on a day where I make my most sales! I called customer service for assistance and all they offered was a 10% coupon and advised that they are working on fixing the problem. No one could tell me what the problem was. I spoke to a rep by the name of “Xiomara” ref:_00DE0Y7ru._5004W1e2Uim:ref, who did nothing to help. She didn’t care that because of this company, I would be losing out on money when I trusted them to house my website. Worst idea ever! I asked for the address to corporate and was hung up on. Prior to that the rep told me to wait for a email, which would let me know what’s going, but I never even received a email letting me know the site was going through technical problems in the first place! I still haven’t received any communication about any type of outage at all! I had to find out my site was down when a customer contacted me saying nothing is available on my website, even though everything is fully stocked online. This will be my last few days with Weebly, they’ve been nothing but difficult to work with! No one ever knows anything that’s going on and can ever fix a problem. I’m done!

by Farley213

I have tried many times to edit my site with the app on my iPad. I’ve been able to only update an image here and there. But try to write a blog post? Don’t even bother. I’ll get two sentences in and then it tries to auto-save and gets stuck on loading. If I get out of it, I lose what I’ve written. If by some miracle I can get a full paragraph done, the onscreen keyboard hides the bottom half of the edit screen so now I can’t see what I’m typing! It won’t scroll up and I have to constantly put the keyboard off screen to see if it is correct. So inevitably I give up and take out the laptop. (The site has been slow there as well btw). Mine is a new site and I’m still working on it as well as trying to get followers and it’s kind of an impossible task if I can’t add to it! I chose Weebly because it let me layout the site exactly as I had imagined it and it has some great features. But if I can’t update it and keep up with it, it is of no use to me. I have already put an enormous amount of time into creating the site and I don’t want to move it to another company, so please, give up useability both on the app and the site itself.