Operating HomeKit-enabled smart lighting has never been easier—the Nanoleaf
App features support for the Nanoleaf Light Panels, Rhythm, and Zigbee HA1.2
smart lights. Perfect light is only a finger tap, or a voice command away.
Listed below are our top recommendations on how to get in contact with Nanoleaf Smarter Series. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Nanoleaf Smarter Series. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nanoleaf
Get Pricing Info for Nanoleaf
"Smarter by design." I have never laughed so hard at a company slogan before. I've had absolutely nothing but bad experience after bad experience in using both the app and the product, especially together. The app is horribly designed and layed out, designed to look nice but functionally it barely works. Connecting to the device is extremely slow and that's if the device can be connected to at all. Attempting to use the app with a Nanoleaf account does not make things better. I have been signed out of the app every time I close it and now attempting to log into my account it say it doesn't exist. Attempting to make a new account, regardless of what email is used, I am told the account already exists. This is an absolutely atrocious user experience that no one should have to deal with, especially for $200 plus. For that type of money it should work at least half of the time. Do NOT buy this product.
I got those because they look fantastic, spent 4 1/2 hours trying to set it up and literally 3 minutes after it's all set up it disconnects and stops working and will not reconnect at all making it useless and unable to function or control the lights! And even worse it only works on 5ghz networks so that definitely doesn't help either! Also I forgot to mention...it uses over half your battery life! I have about 45% battery at the end of the day usually and it's at 28% after 45 minutes of messing with this app and it still not working! Really really doesn't help at all! Could have been an amazing product but it does t work very well with this app that's complete garbage and literally no customer support either and that makes it even worse. It could have been such an amazing product but they made it bad so frustrating they did that!
I have had this since it came out and it has not worked for months. Customer support is VERY confusing. They have lost my account in their system. Emails, account everything. Here is an example of a page long troubleshooting process.....🤯 and I am not sure of all the steps. All of my 17 other smart devices work flawlessly.......except Nanoleaf it doesn’t even register the products I purchased from them 💩👎 For Alexa and Smarthings, you need to login using the same email you signed up in the Nanoleaf app for it recognize and discover your devices. In Google please ensure your email that you setup your Nanoleaf account should show up as a registered email in the app. This is required also to send voice commands. ie in Google (Settings>home members> your Nanoleaf email should be registered in there) First, ensure in the Nanoleaf app Cloud Sync has been enabled so your device is on cloud and can communicate with Google/Alexa. To do this, go to the Nanoleaf app> Settings in the menu> go to MY ACCOUNT, CHOOSE CLOUD SYNC TURN OFF/THEN ON. This will give you a new timestamp for today! If you don’t see the option to turn off/on cloud sync there, then hit the right > next to home while in this menu and then turn if off/on
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