Contact Via smarter mobility Support

Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether. Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did. Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by! My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.

This is one of the most unprofessional taxi service app I’ve EVER USED. Via stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use via check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by via because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽‍♀️

I’ve been using via for years and I absolutely loved it until recently. Over the last several weeks it’s been a completely different experience. Tonight the app “glitched” and ended my ride 15 blocks away from where I live at 2am. Neither the driver nor the passenger can contact customer service in real time anymore, so the driver just kicked me out of the car nowhere near my drop off point in the middle of the night. I tried to contact to via as I stood on the side of the road and my only option was to email them under one of their preselected customer service problems from a drop down menu. You might have guessed that random mid-ride software failures where they leave you stranded was not a choice. I should hear back from their customer service department sometime tomorrow. Back when they started this app you could actually contact customer service via text or phone right away and they would always fix problems and make sure everyone actually reached their destination. This is the second time the app has seriously screwed up in the last 2 weeks. I honestly don’t feel safe using their service anymore.