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by Sad And Cold

Horrible, I have never in my life written a review but I was so shocked by this experience I couldn't leave it unsaid. My first driver literally canceled the ride after waiting for no more than 2 minutes, he was on the wrong side of the street and it took my about that long to walk towards him. Not only that but by the time I got to him and tried to get in he wouldn't let me and claimed I was a "no show" even though I was standing right at his door. It was raining so hard and it was so cold and he just drove away even though his car was empty. I just called another car cause I was so tired and cold and it was almost midnight. This second driver was silent the whole ride and barely acknowledged my presence and then refused to take me all the way to my destination and left me like 30 blocks away. I ended up taking the subway the rest of the way. All and all, very unprofessional and just an exhausting experience. So much for trying something new, never EVER again, sticking with Lyft or Uber or literally walking.

by DREADFUL!

If you looking to get home as efficient and if possible fast, forget this service. Drivers aren’t efficient with the routes, even if they have navigation infront of them. They still go around routes. If you have expected arrival times… good luck to that if you actually get drop off as expected. Even if there is an expected time of dropoff, it would mostly likely get extended due to different circumstances, like a new pickup while enroute. And lastly, if your “fortunate” to get a driver who is from out of state (ex: NY plate) and depends on navigation apps, you’ll probably get to your destination even longer. Unfortunately, this scenarios are not hear says but rather my personal experiences multiple time and even consecutive rides. And lastly, if you require assistance through there “live chat”, good luck to you in getting a response right away… how is this assistance chat titled “live” yet you’re not sure if your going to get a response back even

by Jgoritz

I saw they had a viapass but saw it said Manhattan, so before purchasing I emailed via and asked if I could use the pass in Queens, Bronx, and Brooklyn. The representative told me that it does cover it and just to make sure I gave specific locations which he answer yes it does cover it. I said great and I purchased a week viapass to give it a try. I ordered the car (which takes forever to get to you) I didn’t notice anything unusual because I’ve only used via once before. I didn’t know what it looked like to use a pass so I confirmed a ride. Come to find out it does not cover boroughs. It only gives you a 10% discount. The representative failed to tell me this when I asked him twice. I took two rides. I rarely go into Manhattan. So I was changed the two ride (-10%) and the weekly pass which is around $70 so in total I spent $100 on something I was lead to believe would give me 4 rides a day anywhere in New York. I contacted customer support but have to wait up to 48hrs...very bad experience.