Contact Fingerhut Support

I have been banking with Fingerhut for almost 2 years and I have been trying to work on the fresh start card for people who have bad credit and need help establishing good credit supposedly. I had tried three times in my process to complete the fresh start credit card, the first two attempts I had made the mistake and did not pay my payment on time bad news for me. But I went in for a third time but this time I was going to be smart about it and set up auto pay. Apparently their auto pay only works for one month make sure you double check that they are going to make payments every month on time because they have not done that for me. I was having a great day until I received a phone call from one of their offices stating that I had missed a payment. I had then immediately hang up the phone looked at my profile and lo and behold the auto pay had not gone through. I then called customer service immediately asked for a manager spoke with a woman named Denise she was very apologetic but did not want to help me with removing the past due statement. I did not have a good feeling going into this company and I do not have a good feeling going out of this company. I’m paying off the rest of my balance and I will never return to this company. I hope that you come to your senses and illuminate the scam artists the momentYou have the chance.

First of all they don’t let you edit any of your information online. Online it says to contact them to change your address. Okay no big deal. I said I needed to change my address from this to that. Well they responded my shipping and billing address needed to be the same.. okay that wasn’t the subject I just need the address changed I mean it’s fine to change them both that’s what I meant. Then they said that I needed to contact support by phone (which was BEYOND disrespectful). I copied and pasted what their website said that if you have a change in address then you need to mail it in to change it. Okay no big deal. I emailed again and asked if I needed to just write a letter and say “hey this is my new address” or if I needed to include proof of residence since there’s no information on online... they said I needed to call. It was a simple yes or no question. The people on the phone are so rude and disrespectful and he kept talking over me so I just hung up on him. They send you the same canned response emails without answering your questions. I’m definitely going to try to cancel this card because I can’t even change my address on it and support is literally the worst. Honestly at this point they can just shove it.

Fingerhut is a scam. I am currently looking into getting myself an attorney through my prepaid legal service. I filed a police report to research the delivery of my product and it has taken two months and I still have not heard from anyone. Anyone that is viewing this, DO NOT PURCHASE. I am still making payment to a product that I don’t have because I don’t want to ruin my credit. UPS stated they delivered to my door, my apartment manager checked cameras and helped file the police report that no one dropped a package to my door and no one signed for it either. Fingerhut stayed they would send me my product after their investigation me but it’s been two months and no word. Fingerhut, it is not right what you are doing to your consumers. Everyone in customer service are the nicest, sweetest kind of liars! And good luck speaking with a manager. I’m currently reaching out to the BBB. If anyone has had the same experience please, voice your opinion so we can bring awareness to this companies scam. This is the only way this company can improve and become honest.