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Company Name: UVNV, Inc.

About: Branded mobile carrier offering cost-effective unlimited talk, text and data services in the US
market.

Headquarters: Costa Mesa, California, United States.

Rating 4.7/5

Votes 7,606

2024-10-17

Ultra Customer Service 👿🤬😡😠💢😤

Ultra Mobile Contact Information

Listed below are our top recommendations on how to get in contact with Ultra Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ultra Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of UVNV, Inc.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Ultra Website

Privacy Policy: https://www.ultramobile.com/privacy-policy/

Developer: UVNV, Inc.

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Get Pricing Info for Ultra Mobile
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Read 3 Customer Service Reviews 😭😔💔

4.7 out of 5

🥺 🗣️ Share your Experience & Warn Others »

Doesn’t work with Paygo

2022-05-20

by Beach Friend

I would love to be able to review it but it only supports accounts with monthly plans and no Paygo or Tourist plans. Similar to t-mobile that doesn’t support prepaid accounts on their app.

I think that especially those plans should be supported since you may need to check more often your balance or recharge more often. Phone operators in Europe do allow easy management of prepaid and pay-as-you-go accounts via their apps.

Until there is support for those plans I have to rate it 1 star since I can’t use it.

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The worst customer support

2022-05-27

by Djsoanshy

This is not about the app but a warning on incomprehensibly bad customer support. I have not been able to send MMS from my ultra mobile SIM and have attempted to get support resolving this over 20 times, with no success and repeatedly being ignored and multiple unkept promises to contact me, escalate the issue, get an engineer to help, or just send me an update. ultra is a perfectly fine network until you have a problem.

System improvement

2022-06-03

by Tracyong

I have been using this services for more than 2 yrs now and have no comment but the only thing is that Ultra Mobile system must upgrade. Forward the balance data instead of swallowing up everything each month.

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Why should I report an Issue with Ultra Mobile?

Pulling issues faced by users like you is a good way to draw attention of Ultra Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Ultra Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ultra Mobile.