Contact Neo Smart Blinds Support

by Sonny7267

I had no trouble setting up my blinds on my iPhone 8 and my wife’s 10R. It works perfectly and I really don’t use the remote anymore, just my phone. What I would like to see is the ability to move blinds up or down the list so I could prioritize them. Right now you can’t, the order you install them is the order they appear in a list format and it cannot be changed. Also, you can only set schedules for each room and not each individual blind. I’d like to see that changed. I don’t use Alexa, Google, or any voice controlled devices, just the apps that come with the hardware for my home security, lights, etc. I would hope that Neo works to improve their software over time, that’s why I gave it 5 stars, because although it needs some better functionality, it does work great and was easy to set-up and install each blind.

by Mattw1234561

The app is fairly straightforward. Unlike the Google version that lets you use commands like “open” and “close,” the Alexa version has you say “on” or “off.”

It would be much easier to remember “Alexa, open bedroom window.”

I also had a conflict with the Lutron app. The Neo app seemed to take priority, and it had a preset room called kitchen. When I asked Alexa to “turn off the kitchen lights” she would now say something to the effect of “kitchen does not support that.” I had to delete the kitchen from the neo app.

by GregCroc

I have used this app and controller for over a year and it has been extremely reliable. Improvements and enhancements have happened regularly such as the addition of Siri Shortcuts. Google assistant has also improved. Kudos to the developers.