SimplyE app not working? crashes or has problems?

SimplyE Status
I have a problem with SimplyE

Are you having issues? Select the issue you are having below and provide feedback to SimplyE.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
2 User reports:
App has problems
 User reports 2

⚠️ Most reported problems ⚠️
Something else
87.5%

Crashes
6.3%

Not working
6.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of SimplyE Problems 🔥

- Blank page with title of book in small gray letters on the top

- No way to get out of it except if you close the app

- No scrolling view option

- No history of books read or reserved

- Frequently when book is not downloaded right away, it says "something went wrong" or "download expired" or "this chapter hasn't downloaded yet, wait..." and title does not retry a download automatically

📋 14 Reported Issues:

J
John Niziurski 2023-09-26

The app seems to have a mind of its own. I will turn the page and it either goes to the end or the beginning at times. The most frequent problem is when I stop reading, come back and start again and the page is about 1/4 of the book or more behind where I am. I have to make a note of what page I stopped at. As stated, even when I know the page number, I have to flip through as many as 100 pages to get to where I left off. The NYC library selections are great, but the app can be quite annoying. Thanks.

M
MaryAnne Centonze 2023-07-27

Lookup feature is no longer available.

S
Stuart Warmflash 2023-06-19

I can download the book but each time I open my Kindle, it reverts to page one. I made several bookmarks but when I touch on them, I'm sent back to page one. Frustrating to scroll page by page to find where I left off.

K
Kelly Patton 2023-04-13

I cannot return books I have already read.

⚠️ Troubleshoot | Report Issue ⚠️
A
Anita Pazcoguin 2023-02-10

SimplyE lets me borrow audiobooks but will not download to my Fire HD8 tablet. It did it last week but once those books from last week were replaced- the replacement books won’t download (keeps having the loading icon going round & round)- no download. TIA Anita

M
Myra 2022-08-25

When I click on get to take out an available ebook I get a pop up that says- Bad Response- the server made a request to partner.yourcloudlibrary.com, and got an unexpected or invalid response

J
Jean Pennacchio 2022-08-21

When I download a book I get the wrong title and/or author?

B
Brenda Gelinas 2022-08-17

Saying chapters have not fully downloaded but no option to do so

K
Kristy Hudson 2022-08-06

My borrowed books have vanished from my "my books" section on the app on one device (but not others).

⚠️ Troubleshoot | Report Issue ⚠️
E
Emily Scholl 2022-07-08

I deleted SimplyE because there were issues, and when I redownloaded it I couldn’t log into my NYPL account but it said too many devices were logged in but I only use it on my iPhone.

J
Jessica Smith 2022-06-19

It is showing that I have audio books checked out, but the app crashes everytime I try to listen to one. I have Uninstalled/re-download the app. I close it out and reload. I have returned books and rechecked them out. For about a week it wouldn't let me read any either but has now allowed for me to that this morning but I really wish the audio books would work again.

M
Miranda Caggy 2022-06-15

My books have been deleted and I was currently reading one, they just disappeared from my book section… and now when I try to download it again, it keeps popping up with the login over and over and over again, no matter how many times I log in it will not let me access the books.

A
Anna Stern 2022-06-11

NYPL book not synching between iPad & iPhone - place in book. And do I need to reserve separately for each device?

L
Lynn 2022-05-27

My library is not appearing to select library

Showing 1-14 of 14 reported issues:

Have a Problem with SimplyE? Report Issue




Common SimplyE Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. SimplyE iPhone Issues and Solutions

  2. SimplyE Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: gethelp@nypl.org

Website: 🌍 Visit SimplyE Website

Privacy Policy: https://www.nypl.org/help/about-nypl/legal-notices/privacy-policy

Developer: New York Public Library




‼️ Outages Happening Right Now