SimplyE app not working? crashes or has problems?

SimplyE Status

Published by The New York Public Library on 2023-12-20

SimplyE makes it easy to browse, borrow, and read any eBook in your library’s
collection on your mobile device; no need to download multiple apps. Set up
your account in three easy steps: 1.

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Most reported problems

Reported Issues: 14 Comments

By John Niziurski 7 months ago

The app seems to have a mind of its own. I will turn the page and it either goes to the end or the beginning at times. The most frequent problem is when I stop reading, come back and start again and the page is about 1/4 of the book or more behind where I am. I have to make a note of what page I stopped at. As stated, even when I know the page number, I have to flip through as many as 100 pages to get to where I left off. The NYC library selections are great, but the app can be quite annoying. Thanks.

By MaryAnne Centonze 8 months ago

Lookup feature is no longer available.

By Stuart Warmflash 10 months ago

I can download the book but each time I open my Kindle, it reverts to page one. I made several bookmarks but when I touch on them, I'm sent back to page one. Frustrating to scroll page by page to find where I left off.

By Kelly Patton 1 year ago

I cannot return books I have already read.

By Anita Pazcoguin 1 year ago

SimplyE lets me borrow audiobooks but will not download to my Fire HD8 tablet. It did it last week but once those books from last week were replaced- the replacement books won’t download (keeps having the loading icon going round & round)- no download. TIA Anita

By Myra 1 year ago

When I click on get to take out an available ebook I get a pop up that says- Bad Response- the server made a request to partner.yourcloudlibrary.com, and got an unexpected or invalid response

By Jean Pennacchio 1 year ago

When I download a book I get the wrong title and/or author?

By Brenda Gelinas 1 year ago

Saying chapters have not fully downloaded but no option to do so

By Kristy Hudson 1 year ago

My borrowed books have vanished from my "my books" section on the app on one device (but not others).

By Emily Scholl 1 year ago

I deleted SimplyE because there were issues, and when I redownloaded it I couldn’t log into my NYPL account but it said too many devices were logged in but I only use it on my iPhone.

By Jessica Smith 1 year ago

It is showing that I have audio books checked out, but the app crashes everytime I try to listen to one. I have Uninstalled/re-download the app. I close it out and reload. I have returned books and rechecked them out. For about a week it wouldn't let me read any either but has now allowed for me to that this morning but I really wish the audio books would work again.

By Miranda caggy 1 year ago

My books have been deleted and I was currently reading one, they just disappeared from my book section… and now when I try to download it again, it keeps popping up with the login over and over and over again, no matter how many times I log in it will not let me access the books.

By Anna Stern 1 year ago

NYPL book not synching between iPad & iPhone - place in book. And do I need to reserve separately for each device?

By Lynn 1 year ago

My library is not appearing to select library

Common dislikes about SimplyE app

- Blank page with title of book in small gray letters on the top

- No way to get out of it except if you close the app

- No scrolling view option

- No history of books read or reserved

- Frequently when book is not downloaded right away, it says "something went wrong" or "download expired" or "this chapter hasn't downloaded yet, wait..." and title does not retry a download automatically

Have a Problem with SimplyE? Report Issue

Common SimplyE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SimplyE app on iOS and Android devices. Solve all SimplyE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SimplyE iPhone Issues and Solutions

SimplyE iOS app crashes, not working, errors
SimplyE iOS app network issues
SimplyE on iOS has black/white screen

SimplyE Android App Issues and Solutions

SimplyE has errors/crashing/not working
SimplyE server network connectivity issues
SimplyE has black screen

SimplyE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SimplyE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SimplyE app crashes or not working on Iphone (iOS):

Close and restart the SimplyE app on iPhone
Update SimplyE app to the Latest Version for iOS
Uninstall and reinstall SimplyE iPhone app
Update your iPhone to the latest iOS version

Fix SimplyE on iPhone unable to connect to server/internet connection issues::

To resolve SimplyE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SimplyE black/white screen (blank screen) on iPhone:

Follow the SimplyE iOS app troubleshooting guide Here →

SimplyE Android App Issues and Solutions

Fix SimplyE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SimplyE app issues:

Force Stop the SimplyE App
1. On android, goto "Settings" » click SimplyE app. » click "Force Stop".

Update SimplyE to the latest version on PlayStore

Clear SimplyE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SimplyE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SimplyE.

Fix SimplyE unable to contact server/ SimplyE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SimplyE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SimplyE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SimplyE on android.

Solve SimplyE black/white screens issue on Android:

Follow the SimplyE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The New York Public Library, developers of SimplyE.

100% Contact Match

Developer: New York Public Library

E-Mail: [email protected]

Website: Visit SimplyE Website

About this app

Thousands of public domain classics are available as soon as you download SimplyE , no library card required. this app was created by a partnership of libraries and library consortia across the country, with The New York Public Library currently serving as lead partner. this app makes it easy to browse, borrow, and read any eBook in your library’s collection on your mobile device; no need to download multiple apps. 3. Check with your local library to find out if it offers this app, or download SimplyE now to get started reading from the this app Collection. Enter your library card ID to search, borrow, and read! Don’t have a library card? No problem.