Contact SimplyE Support

by BeaniePhoto

Latest: since updating my app on August 12th, I cannot access any of my books or the catalog and keep being told I need to check my connection. Everything else on my phone is working so it’s not an internet issue.

Previous review: I love the idea of this app - millions of library books at my fingertips! But it falls a little short as an e-reading app. I wish they would add scrolling view as an option instead of just tap to turn. I wish I could see a history of books I have read or reserved so I could keep track as sometimes I can’t read everything on my shelf before the loan period runs out. I wish that books that weren’t requested by someone else would automatically renew so I didn’t lose them (and my bookmark) halfway through even though they’re still available to borrow. I wish there was a % read detail. I wish that the book didn’t close/need to be reopened anytime I switched away from the app/my phone locked for a second. I wish books with images/illustrations didn’t get completely messed up/illegible.

It also seems to have decided just today that my login credentials (as entered and perfectly acceptable in the app for the past six months) are invalid. I can’t borrow or reserve new books and some of my holds and books have disappeared. Very frustrating indeed.

by TallStalky

I need and depend on this app. That is why it’s so frustrating that bugs they know about don’t get fixed for months. 1. Frequently when I GET a book but do not download right away, when I go to the book, it’ll say “something went wrong” (brilliantly helpful) or “download expired” or “ this chapter hasn’t downloaded yet, wait….” And yet the title does not retry a download automatically. Oh you say, just hit the download button? No such feature! 2. Downloads stop if the app is in the background, even if you’ve given the app background permission. 3. Your last listening point is not saved reliably unless you force quit the app. If you leave for more than a few minutes, it will restart somewhere before you were last. 4. I could go on…. Maybe I’ll amend later.

by Apersson

I have many issues with this app over the last few years. So I was excited when you finally learned that books are numbered sequentially and not by individual chapter. I was happy when I opened a newly checked out book and found that the book I’m starting to read, which every book seller I looked at told me, is listed as 278 pages. WhooHoo, a nice short book.
But, NO. Not SimplyE. You used your inexplicable logic and presented this book as 571 pages!!!!!!!! WHAT!!!!!???????
In what universe do you think this is a good thing?
You seem to have no interest in making this a completely pleasant experience because in reading all the negative comments this year you have not responded to any one of them and certainly have no intention to improve in the near future.