My Helan app not working? crashes or has problems?

My Helan Status

Last Updated on 2024-10-10 by Partena Onafhankelijk Ziekenfonds Vlaanderen

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Common My Helan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Helan app on iOS and Android devices. Solve all My Helan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Helan iPhone Issues and Solutions

My Helan iOS app crashes, not working, errors
My Helan iOS app network issues
My Helan on iOS has black/white screen

My Helan Android App Issues and Solutions

My Helan has errors/crashing/not working
My Helan server network connectivity issues
My Helan has black screen

My Helan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Helan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Helan app crashes or not working on Iphone (iOS):

Close and restart the My Helan app on iPhone
Update My Helan app to the Latest Version for iOS
Uninstall and reinstall My Helan iPhone app
Update your iPhone to the latest iOS version

Fix My Helan on iPhone unable to connect to server/internet connection issues::

To resolve My Helan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Helan black/white screen (blank screen) on iPhone:

Follow the My Helan iOS app troubleshooting guide Here →

My Helan Android App Issues and Solutions

Fix My Helan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Helan app issues:

Force Stop the My Helan App
1. On android, goto "Settings" » click My Helan app. » click "Force Stop".

Update My Helan to the latest version on PlayStore

Clear My Helan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Helan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Helan.

Fix My Helan unable to contact server/ My Helan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Helan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Helan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Helan on android.

Solve My Helan black/white screens issue on Android:

Follow the My Helan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Partena Onafhankelijk Ziekenfonds Vlaanderen, developers of My Helan.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit My Helan Website

Privacy Policy: https://www.helan.be/nl/over-ons/juridische-info

Developer: Helan Onafhankelijk ziekenfonds

55.56% Contact Match

Developer: Molina Healthcare Inc

E-Mail: [email protected]

Website: 🌍 Visit My Molina Website

66.67% Contact Match

Developer: Helsana Versicherungen

E-Mail: [email protected]

Website: 🌍 Visit myHelsana Website

About this app

View your file, find a Helan office or post box near you, follow up on reimbursements, replacement income and extra insurances, download stickers and travel documents and view your health insurance mail. MyHelan also makes it easy to request reimbursements for your Helan benefits (e. g. sports club membership fees, glasses and lenses, camps, etc. ). My Helan is your online health insurance platform. Take a picture of your reimbursement form, send it to us and we will do the rest!