1&1 Cloud Status

Last Updated on 2026-03-23 by 1&1 Internet AG

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Most reported problems

Connection

47.1%

29.4%

Not working

11.8%

Crashes

5.9%

Common 1&1 Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve 1&1 Cloud network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the 1&1 Cloud App
1. On android, goto Settings » 1&1 Cloud » click [Force Stop]

Clear 1&1 Cloud App Cache and Data:
1. On android, goto Settings » Apps » 1&1 Cloud » Storage » click [Clear Data] option. This clears both data and cache.
2. restart 1&1 Cloud.

On android, goto Settings » Apps or Manage Apps tab.
Click 1&1 Cloud » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto 1&1 Cloud » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch 1&1 Cloud

Jun 02, 2026, 02:43 PM
a AndroidOS user from Minden, Germany reported problems with 1&1 Cloud : Not working
Jun 02, 2026, 02:25 PM
a AndroidOS user from Minden, Germany reported problems with 1&1 Cloud : Connection
May 31, 2026, 08:52 PM
a AndroidOS user from Stendal, Germany reported problems with 1&1 Cloud : Connection
May 31, 2026, 06:43 PM
a Mac user from Palencia, Spain reported problems with 1&1 Cloud : Login
May 31, 2026, 06:30 PM
a AndroidOS user from Bautzen, Germany reported problems with 1&1 Cloud : Connection
May 14, 2026, 06:05 PM
a AndroidOS user from Hoyerswerda, Germany reported problems with 1&1 Cloud : Connection
May 13, 2026, 04:05 PM
a AndroidOS user from Brandenburg an der Havel, Germany reported problems with 1&1 Cloud : Login
May 09, 2026, 08:36 PM
a AndroidOS user from Hanau, Germany reported problems with 1&1 Cloud : Connection
May 08, 2026, 11:05 PM
a AndroidOS user from Rosbach vor der Höhe, Germany reported problems with 1&1 Cloud : Connection
Apr 27, 2026, 05:20 PM
a Windows user from Waldkirchen, Germany reported problems with 1&1 Cloud : Connection
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