1&1 Cloud app not working? crashes or has problems?

1&1 Cloud Status

Last Updated on 2021-07-28 by 1&1 Internet AG

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Connection

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common 1&1 Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 1&1 Cloud app on iOS and Android devices. Solve all 1&1 Cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

1&1 Cloud iPhone Issues and Solutions

1&1 Cloud iOS app crashes, not working, errors
1&1 Cloud iOS app network issues
1&1 Cloud on iOS has black/white screen

1&1 Cloud Android App Issues and Solutions

1&1 Cloud has errors/crashing/not working
1&1 Cloud server network connectivity issues
1&1 Cloud has black screen

1&1 Cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 1&1 Cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 1&1 Cloud app crashes or not working on Iphone (iOS):

Close and restart the 1&1 Cloud app on iPhone
Update 1&1 Cloud app to the Latest Version for iOS
Uninstall and reinstall 1&1 Cloud iPhone app
Update your iPhone to the latest iOS version

Fix 1&1 Cloud on iPhone unable to connect to server/internet connection issues::

To resolve 1&1 Cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 1&1 Cloud black/white screen (blank screen) on iPhone:

Follow the 1&1 Cloud iOS app troubleshooting guide Here →

1&1 Cloud Android App Issues and Solutions

Fix 1&1 Cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 1&1 Cloud app issues:

Force Stop the 1&1 Cloud App
1. On android, goto "Settings" » click 1&1 Cloud app. » click "Force Stop".

Update 1&1 Cloud to the latest version on PlayStore

Clear 1&1 Cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "1&1 Cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 1&1 Cloud.

Fix 1&1 Cloud unable to contact server/ 1&1 Cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 1&1 Cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 1&1 Cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 1&1 Cloud on android.

Solve 1&1 Cloud black/white screens issue on Android:

Follow the 1&1 Cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 1&1 Internet AG, developers of 1&1 Cloud.

About this app

Ob mit Smartphone, Tablet oder PC, Sie können jederzeit unterwegs auf Ihre Cloud online zugreifen und haben so alle wichtigen Dateien immer griffbereit. Geben Sie einfach Ihre Benutzerdaten* (E-Mail Adresse und Passwort) ein und schon haben Sie mit der 1&1 Cloud-App vollen Zugriff auf Ihren 1&1 Cloud-Speicher. Die 1&1 Cloud ist der sichere Aufbewahrungsort für Ihre Fotos, Videos, Musik und Dokumente. Die sichere Cloud für 1&1 Kunden mit einem mobilen oder DSL Vertrag. Bei 1&1 DSL- und Mobilfunk-Verträgen stehen bis zu 1 TB Speicherkapazität zur Verfügung. *Haben Sie keinen 1&1 Nutzernamen angelegt, ist bei 1&1 DSL- und Mobilfunk-Verträgen zuvor eine Aktivierung des 1&1 Cloud-Speichers im 1&1 Control-Center ( ) unter " 1&1 Cloud-Speicher“ erforderlich.