Google Ads app not working? crashes or has problems?

Google Ads Status

Published by Google LLC on 2023-12-11

The Google Ads mobile app helps you stay connected to your campaigns while on
the go. In addition to monitoring your campaigns in real-time, you can review
high-impact recommendations to improve performance and take action quickly and
easily.

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Reported Issues: 2 Comments

By MB 1 year ago

Just downloaded Google Ads app, but once I open it, get an error message: Sorry, something didn’t work. Check your network connection then try again. But I am connected to the internet, and everything else works, so not sure why I’m getting this message. Also, have the app on my iPad, and it works there. Thanks

By akshra dhawan 1 year ago

Check network connection error. But its working

Common dislikes about Google Ads app

-Google Ads doesn't care about the customer.

-The numbers they give don't match the customer's own algorithms.

-They never contacted the customer about the Ad renewing itself.

-They are directing calls from the ad that are misdirected.

Have a Problem with Google Ads? Report Issue

Common Google Ads Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Google Ads app on iOS and Android devices. Solve all Google Ads app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Google Ads iPhone Issues and Solutions

Google Ads iOS app crashes, not working, errors
Google Ads iOS app network issues
Google Ads on iOS has black/white screen

Google Ads Android App Issues and Solutions

Google Ads has errors/crashing/not working
Google Ads server network connectivity issues
Google Ads has black screen

Google Ads iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Google Ads app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Google Ads app crashes or not working on Iphone (iOS):

Close and restart the Google Ads app on iPhone
Update Google Ads app to the Latest Version for iOS
Uninstall and reinstall Google Ads iPhone app
Update your iPhone to the latest iOS version

Fix Google Ads on iPhone unable to connect to server/internet connection issues::

To resolve Google Ads network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Google Ads black/white screen (blank screen) on iPhone:

Follow the Google Ads iOS app troubleshooting guide Here →

Google Ads Android App Issues and Solutions

Fix Google Ads not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Google Ads app issues:

Force Stop the Google Ads App
1. On android, goto "Settings" » click Google Ads app. » click "Force Stop".

Update Google Ads to the latest version on PlayStore

Clear Google Ads App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Google Ads app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Google Ads.

Fix Google Ads unable to contact server/ Google Ads internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Google Ads » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Google Ads » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Google Ads on android.

Solve Google Ads black/white screens issue on Android:

Follow the Google Ads android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Ads.

100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Ads Website

About this app

In addition to monitoring your campaigns in real-time, you can review high-impact recommendations to improve performance and take action quickly and easily. The Google Ads mobile app helps you stay connected to your campaigns while on the go. Download the Google Ads mobile app to get the most out of your account today!