Contact Micromedex Drug Reference Support

I have used Micromedex since 2011. Now, I can’t log in through the app. I don’t remember my password and then when I try to retrieve it, I am redirected to IBM Solutions and this site doesn’t even list the Micromedex app as an option to go to. I have paid for this app on my own for years (not through my hospitals subscribing). It has become simply impossible to log into. I am so disappointed. This has been my favorite drug guide, and as a nurse I use this information daily in providing direct patient care in an acute setting. My hospital is using Lexicomp and I guess that’s going to be what I have to switch to. IBM, you’ve ruined Micromedex for me.

The only thing you can really do on here is search for drugs. You can search for them but you can’t click on them. None of the links work they just highlight then nothing happens. It gives the option to search by class but then there are no drugs listed under any of the classes. Plus no interaction checker! This app is worthless. It literally only gives names of drugs. Such a shame as the website is terribly useful. It would have been wonderful to have that translated into app form for quick reference.

If you search a drug, suspend the application, then reload it at a later time and do a search for a new drug it will load in information from the previous session despite it not matching the same drug. I was informed to fix this I must delete the app and then reinstall but I’ve already had to do that once before to fix an issue with it constantly asking me to enter my password each time. I really don’t prefer micromedex already for drug info but I find this issue to be rather unsafe.