Seated-Reservations & Rewards Reviews

by Sabrina Maya

I used to be a loyal seated customer and have referred it to multiple friends-everyone loves SeatedReservationsRewards . However, I have since stopped recommending seated to any friends due to its terrible customer support team.

Seated blacklisted my account accusing that I have created multiple account on the same device. I have definitely not created multiple accounts from the same device. I only have one seated account and one phone number, and felt like I have been treated extremely unfairly to receive the violation email and have my accounta terminated.

I emailed customer support explaining that the reason why they have detected multiple log-ins on my phone was because one time my roommate’s phone went out of battery, so she used my phone to log into her account (which she has already created using her phone number on HER phone-I can even provide proof of photo of the phone side by side). Seated then blocked my account saying that I violated community rules, and treated me with radio silence even though I email the support team explaining the situation.

I felt like I was treated so unfairly and has since stop recommending seated to any friends. It’s such a pity that they have such poor support team and treats their loyal user like this.

by Lovemymisu

I used Seated for a while and it was great, however, I recently had a horrible experience, where Natalie stopped responding to my inquiries about a reward that Seated would not give me. I submitted a receipt to Sorrelina, and received confirmation from Seated that it was booked. I submitted my receipt and they said that I didn’t book through them, so they wouldn’t honor the reward. What??? I received confirmation. Then Natalie would not respond to my inquiries, and was a HORRIBLE support. I showed Seated EVIDENCE that I booked through them, and they refused to answer me. Then I inquired again through their support, and Isabel was equally as unhelpful, not getting back to me and adequately resolving my issue. I can no longer support the fraud and dishonesty. Unbelievable! Terrible customer service, especially by Natalie. She should be terminated for just blatantly not responding and ultimately ghosting a consumer.

by KPthewiz

SeatedReservationsRewards used to be better until it implemented the "minimum purchase" rules for each restaurant. I'm one person, and even with an app, entree and drink I sometimes don't reach $75 at a restaurant. The purchase minimums defeat the purpose of SeatedReservationsRewards . Also the reservation times are never accurate. If you book a time, there's a 50% chance you'll get a text from SeatedReservationsRewards like 10 minutes before reservation time saying "we're sorry, there are no reservations available at the time you selected" even though SeatedReservationsRewards (a) listed the time available, and (b) approved the reservation booking. I'd give SeatedReservationsRewards 1 star but the gift card reward did work once (but that was before the purchase minimums were implemented). There is also some serious false advertising after the update:
The rewards on SeatedReservationsRewards say ~$20 reward except not a single restaurant provides a $20 reward, or $19, $18, $17....you get the idea. The highest reward is $15. No restaurant yields $20 and certainly nothing over $20 (hence the false advertising of the ~$X). So go in knowing you will need to spend $60-80 bucks in restaurants (not nice restaurants either) in order to get a $5-$15 reward. App legal team needs to review the false advertising issue.

by Jsjdbfhf

I went to brunch with a group of friends. I decided to use SeatedReservationsRewards for the first time as a "walk-in". I booked the walk-in, but didn't realize I needed to change the number of people in my party until after I booked it. Apparently it's impossible to edit your booking after you make the booking, but in theory it shouldn't be in issue for a walk-in since we didn't need a reservation. We ate our meal and I paid, sent them the receipt and the next day they rejected my reward saying I didn't book the correct amount of people that was actually in my group. I tried to reach out to themto explain the very minor error I made and the flaw in their app, and there was no response to the chat feature in SeatedReservationsRewards . I emailed them and they responed 4 hours later, restating why is was rejected without actually suggesting how to resolve the issue. After a few back and forth a, they just said it's impossible. SeatedReservationsRewards is a scam, customer service is unresponsive and if they do respond they're absolutely not helpful. I still haven't received a response in the chat app...

by Asawd

Never before have I had to write a review for an app with such terrible service. SeatedReservationsRewards itself is great when it works, however if there is even a slight issue with your receipt, prepare yourself for multiple message threads with customer service.

The customer service decides when to respond to your inquiry and when to reply back to your last message and it does this all without sending ANY notifications. You have to literally keep the conversation thread pulled up the entire time or else the service rep will decide it’s been too long since your last message and close out the current conversation and ask you to create a new one. It is extremely frustrating especially if I’m listed out my problem multiple times with multiple images only to have to repeat myself because customer service took their sweet time to respond. If you have 20-30mins to keep your phone available and respond to a rep within 2 minutes then this is SeatedReservationsRewards for you.

by Tap_io

I've noticed there are more negative reviews recently. Based on my experience I think it makes sense. I truly love the idea of this business - pay by demand - the same idea has been implemented in hotels, airlines and even shared rides, why not dining?
BUT, I have to say using SeatedReservationsRewards is such a PAIN... If I'm on map searching and click into one of the restaurants, clicking "going back" leads users to the top of the list instead of map is nonsense. If I click on map again, I will be directed to restaurants close to my current location instead of previous searching area... This is probably one of the worst map user experience I've ever had.
Also - their customer service is a joke and I guess no one is actually working there. I have uploaded receipt to a recent visiting restaurant but didnt get reward. I reached out customer service twice but no reply. I saw some similar experience in reviews so my guess is they are trying to cut on reward for those who have dined at least twice.

by JJJJX3

It was good while it lasted. The whole getting rewards back is a great idea and experience. Sometimes they do promotion that’s even better. But don’t save up your rewards Bc they will close up your account for no reason!!!!! I saved up to 65 rewards to use and have always been a loyal and ethical user. However, one day they just closed my account saying I uploaded a fake receipt. I’m so confused coz I did not! And they could just not accept that receipt. Rather than doing so, they accepted that receipt and 2 days later they told me it’s fake and closed my account. I asked for looking into further and asked for opening up my account again or at least give my 65 rewards back. They never responded.

Apparently this happens to other people I’ve heard online too. So that really shows no business ethics. I recommend to not save up rewards coz you have idea one day they will just take all your rewards back and close up your account!

by Silversome

1.open an available option that shows avail time slots. I book and whatever time I choose it pops “thus business is not available at this moment”. I tried another restaurant, same thing. (This is different from making reservation and then get message telling you reservation isn’t successfully. It was straight up not available on the UI.) then I have to ask, why do you even put that up? Can I suspect most of your inventory are actually not avail and fake? Chat customer service of course was offering bot like answer, i.e not really answer the question. 2. Chat service was good prior to this update. The new chat window doesn’t let you see what you type. You click the “done” on right top so the “send”option can appear - who designed that? Chat window also freezes SeatedReservationsRewards and makes the exit of back option disappear. Strangely poor design.

by A Happy Student!

Concept is great but the first time I used SeatedReservationsRewards to make a reservation, they confirmed the reservation the night before but then canceled the reservation last minute (an hour before we were scheduled to dine) with just an email, even though they were communicating though the text message system prior to that. I didn’t see the email in time. When we arrived at the restaurant, the restaurant was completely blindsided and did not have our reservation in their system and said that Seated only notified them of our reservation a few hours before we were to dine even though we made the reservation the night before. Thankfully the restaurant accommodated us anyways otherwise our big group would be stranded in midtown NY trying to find seats during peak hours (which is impossible). Now I have no way to submit our receipt for the cash back, which is the only reason I used SeatedReservationsRewards anyways. If you want to have any certainty in having your reservation be confirmed try other apps like Resy and Opentable, which I’ve never had a problem with.

by Tng89

They are very fluctuated with their rate. 1st of when you started ( months ago) when you prefers a friend you get $10 if a friend signed up and dine out. Later they dropped back to $5.

Again, months ago, their reward is $15 and there is no minimum spend. Then they raised the reward up to $25 (for 2 parties) and minimum spend is $40. Recently, it was changed to $15 reward for 2 and minimum spend is $50. I feel like it try to get ppl spend more than what they need. Maybe without minimum spend or $40 seem reasonable to me ( and the reward is at $15, which is a good rate)

Plus, to be fair, the restaurants choices aren't well known, which is understand caused SeatedReservationsRewards wants to expand their business. But consider we are consumer giving them a try and our $, I think setting a high minimum spend is a deal breaker.

by Ktkiks1

The concept of SeatedReservationsRewards is amazing. I really wish I had better things to say about the customer support though. I downloaded SeatedReservationsRewards about a month ago and have used it four times. Two out of the five times, they said something was wrong during the receipt review. The first time, the restaurant had an issue with their machine and had printed the wrong date. The restaurant corrected the date and emailed me a new receipt. In order to get that one approved, I had to go through five different people and send at least 20 emails. That’s just ridiculous. The second time, they said that my walk in was not really a walk in. I booked the walk in restaurant about 10 minutes before we got there. Then we sat and enjoyed our meal. Then, we paid. They said that my time wasn’t close enough to match. First of all the restaurant was terrible and then I wasn’t even going to get credit for the Meal. They really need to fix how they handle these things and give the customers a better experience.

by Porkamania

I would only use this for restaurant you are already planning to go to or order from. So you won’t get your hopes up about the reward when they refused to honor their mistakes or false advertised rewards. App is buggy and customer service are just simple useless. SeatedReservationsRewards is overall pretty buggy and show you inaccurate rewards/order/booking info quite often and their customer service just refuses to own up to their mistakes. For example, I clicked to order because of surge reward but only end up with normal reward instead. CS insists the dynamic pricing revert back to normal reward, even tho before and after the order was both advertised with the surge rewards and I shared screenshoots about the advertised reward as proof. (I guess is dynamically chicanes to the lowest reward only at the exact time you place the ordered?) They refused to admit the inaccurate information and stood by their story. They then comp me a $5 credit (which is less than the reward differences) that is not even redeemable. And their UI for redeem reward is just super buggy and didn’t work half of the time. When it works, it’s okay. But when it doesn’t, tough luck to the user. So I wouldn’t go out of your way to use SeatedReservationsRewards or had your hopes up.

by Bauer24/7

The service being offered is great, but the execution is lacking. Often times it requires the help of a representative to ensure I receive credits earned. They are always helpful, but this shouldn’t be necessary.

SeatedReservationsRewards is very buggy. In one instance, I had to delete and reinstall SeatedReservationsRewards in order for my credit to appear. Right now, I have a phantom badge notification that I have no way to get rid of. And even though I have all proper notifications enabled, I don’t receive notifications when a customer service rep responds unless I deliberately open SeatedReservationsRewards on my own. Otherwise I have no way of knowing.

App needs serious work. But at least I think the company is trying to offer a legitimate service. So far, the reward is worth the hassle, but make no mistake, there is a hassle.

by MelLibs821

So I’ve had SeatedReservationsRewards for a while now and have received two $50 gift cards for Lululemon. It’s awesome that when you spend money that you would have spent on food anyway, you get money back to spend on other things like clothes, Uber, Starbucks, etc. A few problems I’ve had, when you eat with other people, only one of you can upload the receipt, which is really annoying especially if we have a really big bill and both want points. Also sometimes there are purchase minimums and it’s hard to meet them at smaller restaurants especially if you get something like a lunch special. Many of the restaurants are only in Manhattan, with almost nothing in Brooklyn, especially south Brooklyn. A lot of the restaurants are pricy and are bars, so I as a 18 year old don’t have as many options. One glitch that I wish they could fix is when you are looking at restaurants through the map or a list, when you press to go back it brings you back to the home page, not back to the map or the list, so you have to start all over again. These are just a few suggestions, it’s a pretty cool idea otherwise. I definitely recommend it if you live in the city and eat out a lot.

by Madisonmavis

I’ve been using Seated since February, and I’ve gotten almost $800 in rewards. SeatedReservationsRewards can be very glitchy at times, and isn’t the most user-friendly - but you’re getting free money for just going to restaurants. I’m in NYC and have noticed a lot of really GOOD spots have been added, so you’re not stuck going to bad places to earn your rewards.
Plus, you get the rewards rather quickly (normally within an hour of uploading a picture of my receipt).
Two complaints are 1) that they text/notify you incessantly to remind you to upload your receipt, and it’s really annoying 2) SeatedReservationsRewards is super glitchy and sometimes restaurants don’t show up even though you know they are available.

All in all, how much can you really complain when you’re getting a significant amount of money back on dining out purchases?

by NKB117

SeatedReservationsRewards is terrific! My husband and I love to try new restaurants for date nights, and SeatedReservationsRewards is great because we get money back when we eat out at places we would go to regardless. It’s also really simple! When you’re in the city the map makes it so easy to find restaurants around you, read reviews, and even make reservations! As soon as you upload your receipt, rewards come to you quickly, within minutes. The store has so many great options for gift cards. My only wish is that SeatedReservationsRewards gave the option of a check or generic gift card to be used anywhere. Otherwise awesome app!!!!!!

by DBmushroom

Thank you so much for adding the feature to sign up by phone number!!! I downloaded SeatedReservationsRewards and CANNOT wait to use it. Already checking out all the restaurants I want to try out and will be making reservations really soon!!!
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My friend told me about SeatedReservationsRewards and it sounds wonderful. She sent me an invite and I downloaded but I can ONLY sign up if I have a Facebook account. Believe it or not, we're not all on the Facebook wagon! Would be great if there was an option to just sign up without going through Facebook. Such a shame- was really excited to try this out.

by Sophie Crandall

SeatedReservationsRewards is absolutely unreal. Everyone should download it, especially if you're in New York City. I discovered SeatedReservationsRewards a few months ago and since then the options for dining out have exponentially grown. If one thing is certain, I can count that Seated only displays exceptional restaurants. I love that you can search for restaurants depending on not only the type of food, but even the setting. I've never had a bad experience. They recently expanded to a bunch of other cities, and as I travel often for work, I've been able to use SeatedReservationsRewards there as well (LA, Chicago, Miami, Boston etc). Can't wait for them to be in all of the cities I go to frequently. Download it people, you're practically getting paid to eat delicious food!!!

by Marisabelhm

I’ve been super pleased using Seated thus far – I really love it. Grabbing dinner with friends or deciding where to eat used to be such a hassle. I’ve been a long time user now, and I can guarantee that you will discover restaurants that will become your new favorites. Not only that, getting rewards for every time you go out only makes it harder to not book continuously. It’s honestly addicting. I’ve introduced SeatedReservationsRewards to many friends and family members and they’ve become frequent users as well. I’m so happy that SeatedReservationsRewards continuously improves with every update; less bugs, more promo codes, and a bunch of new restaurants. The process is simple and rarely disappoints. Simply choose a restaurant, book your reservation, snap a pic of the receipt and submit, and BOOM you get your reward. Honestly, go check it out you wont regret it.

by John19832

I am glad that they listen to their customers. The last update is awesome as you can verify the spend by taking a picture of a receipt. No need to link a card anymore which makes it much easier to use. It’s very convenient and easy to use. They also been adding many new restaurants so there are many choices. Their customer support are very friendly. They reply quickly and are super nice. They try their best to help you and make sure you are happy :) good to see such amazing customer service.

I have been a seated used for a while. Using the rewards, I no longer pay for my Uber! It allows me to try new places which is quite awesome as I got bored from the same places I used to go to. The search and filter have been very helpful in narrowing down what I want and the cuisines I like.

The only reason I give it 4 stars is I wish if they can add more recommendations. I hope they add this feature soon. Keep up the good work! SeatedReservationsRewards is awesome especially after the new update. Glad you listened to the feedback and quickly released the feature we all wanted!

Happy eating! I hope you discover new places and enjoy using SeatedReservationsRewards the same way I do. So far I made over $300 in rewards!!! I am trying to hit $1000 🙌🙌 The rewards quickly add up especially if you go to places with higher rewards. Keep them coming!!

by BearoscarL

I really loved SeatedReservationsRewards and recommended it to everyone, then I did the update which now has a minimum spending requirement to get the reward and they are fairly unreasonable. $40 for a hole
In the wall sushi place or $60 for a burger place, it makes it pointless to have a party of 2 bc you have to spend a ton of money at some of these places to get the reward, disappointing. I also wish they would do more reasonably priced places and not just super high end, there are only a handful currently. Also they should expand into Queens, Astoria and Sunnyside have a ton of really great diverse restaurants. Overall, I’m not nearly as excited about SeatedReservationsRewards as I used to be and will likely use it much less with the new high spending requirement.

by Madvamp

I’ve been using Seated since February, and I’ve gotten almost $800 in rewards. SeatedReservationsRewards can be very glitchy at times, and isn’t the most user-friendly - but you’re getting free money for just going to restaurants. I’m in NYC and have noticed a lot of really GOOD spots have been added, so you’re not stuck going to bad places to earn your rewards.
Plus, you get the rewards rather quickly (normally within an hour of uploading a picture of my receipt).
Two complaints are 1) that they text/notify you incessantly to remind you to upload your receipt, and it’s really annoying 2) SeatedReservationsRewards is super glitchy and sometimes restaurants don’t show up even though you know they are available.

All in all, how much can you really complain when you’re getting a significant amount of money back on dining out purchases?

by 08lcowles

I love using Seated as my go to reservation app. Unlike other reso apps, you get rewards for EVERY single reservation you make and complete dining out. These rewards usually range from $5-40 for me. SeatedReservationsRewards is easy to use and you can search restaurants by neighborhood, time, or vibe you are looking to enjoy. The more people or money you spend, the greater the reward usually and the rewards vary based on time and place. You can also use the walk in feature which I like to utilize for last minute nights out. I highly recommend!