Contact Seated Reservations Rewards Support

by KPthewiz

This app used to be better until it implemented the "minimum purchase" rules for each restaurant. I'm one person, and even with an app, entree and drink I sometimes don't reach $75 at a restaurant. The purchase minimums defeat the purpose of the app. Also the reservation times are never accurate. If you book a time, there's a 50% chance you'll get a text from the app like 10 minutes before reservation time saying "we're sorry, there are no reservations available at the time you selected" even though the app (a) listed the time available, and (b) approved the reservation booking. I'd give the app 1 star but the gift card reward did work once (but that was before the purchase minimums were implemented). There is also some serious false advertising after the update:
The rewards on the app say ~$20 reward except not a single restaurant provides a $20 reward, or $19, $18, $17....you get the idea. The highest reward is $15. No restaurant yields $20 and certainly nothing over $20 (hence the false advertising of the ~$X). So go in knowing you will need to spend $60-80 bucks in restaurants (not nice restaurants either) in order to get a $5-$15 reward. App legal team needs to review the false advertising issue.

by Jsjdbfhf

I went to brunch with a group of friends. I decided to use the app for the first time as a "walk-in". I booked the walk-in, but didn't realize I needed to change the number of people in my party until after I booked it. Apparently it's impossible to edit your booking after you make the booking, but in theory it shouldn't be in issue for a walk-in since we didn't need a reservation. We ate our meal and I paid, sent them the receipt and the next day they rejected my reward saying I didn't book the correct amount of people that was actually in my group. I tried to reach out to themto explain the very minor error I made and the flaw in their app, and there was no response to the chat feature in the app. I emailed them and they responed 4 hours later, restating why is was rejected without actually suggesting how to resolve the issue. After a few back and forth a, they just said it's impossible. The app is a scam, customer service is unresponsive and if they do respond they're absolutely not helpful. I still haven't received a response in the chat app...

by Asawd

Never before have I had to write a review for an app with such terrible service. The app itself is great when it works, however if there is even a slight issue with your receipt, prepare yourself for multiple message threads with customer service.

The customer service decides when to respond to your inquiry and when to reply back to your last message and it does this all without sending ANY notifications. You have to literally keep the conversation thread pulled up the entire time or else the service rep will decide it’s been too long since your last message and close out the current conversation and ask you to create a new one. It is extremely frustrating especially if I’m listed out my problem multiple times with multiple images only to have to repeat myself because customer service took their sweet time to respond. If you have 20-30mins to keep your phone available and respond to a rep within 2 minutes then this is the app for you.