Are you having issues? Select the issue you are having below and provide feedback to OKOK·International.
- App keeps shutting down after entering nickname and date of birth and height.
- Have to have a user email and password held by them to use the energizing scales and app.
- No data is kept on your phone.
- Defaults to husband's profile constantly.
- No way to delete a family member in settings.
- Privacy violation under Eurozone laws and likely other countries laws.
The app cant pair bluetooth with phone, on weight, it doesnt work
My phone and scales are not syncing any more. I see from previous comments that a lot of people are having the same problem. How can I get them talking to one another, please?
Hi Since may my scale stop syncing with Apple Health. How can I solve that? Kind Regards Walter
The app is not syncing with my apple health why? What can i do to work? I tried everything what was I supposed
The app is not Syncing with Health since end of Apr'22. Is there a fix fix this problem?
Kan wachtwoord niet resetten
My okok application is not pairing with my scale
App not syncing with Apple health since mid-may. Checked all settings and seems fine. How to fix?
Wijzigen wachtwoord lukt niet, krijg geen v-code in mijn mail box.
The app is not Syncing with Health since more than a month. Are they going to fix this problem?
Okok isnt syncing to Health app on my Iphone. It used to work fine, then i didnt use the app for a few months, reinstalled it, logged in, the setup is still the same as it was. Okok can write into Health. Health can read from Okok. But it isnt working
Unable to pair iphone to the weighing scale. Please help
Is it possible to change the setting on the scale to pounds instead of kilograms? The app shows pounds when I'm on it, but the actual scale weighs in kilograms.
I have forgot my password I try to reset it but I need a verify code please can you help me
I have tried to reset password but didn’t receive v code
No verification code sent to me when trying to reset password Need customer service phone number
Forgot password but unable to get verification code. Please assist. Many thanks.
When I go to enter desired weight it keeps saying roll not existing
Na een herinstallatie van mijn telefoon wilde ik mijn wachtwoord opvragen. Helaas is dit op de en of andere manier niet mogelijk, je moet namelijk naast je email ook je wachtwoord invoeren en een of andere code krijgen, maar ja leg mij eens uit hoe dit allemaal in zijn werk gaat als je je wachtwoord niet meer weet en op en wil vragen.
Forgot password how to get or reset password with iOS system. Try to reset password but did not get verify code.
It doesn't show the body mass index details always gives an error message. Says Fat measurement failed. Reggie Thomas thomasreggie@redacted
Error_Msg_139 i am still unable to reset my password. pls help !!
receive 'error msg_139' when i click on 'Obtain Vcode', then no vcode is send to my email address ?
trying to reset password but i did not get verification code in my email
Tried to login but no verification code received. Can’t use scale without logging in now.
Cannot login Try to Forgot Password but did not get verification Code
Cannot login Try to Forgot Password but did not get verification Code
Complete guide to troubleshoot OKOK·International app on iOS and Android devices. Solve all OKOK·International app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Careyou Health Science and Technology Co., LTD, developers of OKOK·International.
With OKOKInternational, you can use the Bluetooth scale to check and manage various health indices for body weight, body fat, body water, muscle and etc. Though mainly used for body weight control, OKOKInternational utilizing your health indices also give you advice on everyday sport, food and sleep. OKOK Healthcare Management, an application for use with the smart Bluetooth scale, records and manages your body weight measurement results. OKOKInternational support the Apple 'Health' App, If you authorized, we can sync all weight data to you Health app.