Contact OKOK International Support
Company Name: Shenzhen Careyou Health Science and Technology Co., LTD
About: OKOK Healthcare Management, an application for use with the smart Bluetooth
scale, records and manages your body weight measurement results. With this APP,
you can use the Bluetooth scale to check and manage various health indices for
body weight, body fat, body water, muscle and etc.
OKOK International Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: Services@chipsea.com
Website: 🌍 Visit OKOK·International Website
Privacy Policy: https://www.tookok.cn/license/okok/en/privacy.html
Developer: OKOK TECHNOLOGY
27 Most reported problems 😔💔
Ik gebruik mijn weegschaal bijna dagelijks en sla de resultaten van de weging wekelijks op. De uitslagen van de afzonderlijke metingen zijn uitstekend. Echter wat opvallend is dat het percentage viceraal vet ,rood en dus te hoog en hoog blijft. De gegevens bespreek ik ook met mijn huisarts. Zij geeft aan dat de metingen van het visceraal vet volstrekt niet klopt. Kan er een betere, juiste meting gedaan worden met deze weegschaal
Is there a way to connect it directly with Samsung health? I definitely know I had it before, but I changed my phone and since, I don't remember how I did it. It used to write in Samsung health all the data, not just the weight through Samsung Fit
The app only mesures bodyweight and BMI. I does not record and track the other health indices like body fat, V-fat, muscle weight, etc. Do you have to pay in-app purchases for the app to calculate and track these?
I've jüst day before download Okok app, but I can't sign in.
HELLO!! PLEASE HELP!!! I CANT LOG IN MY ACCOUNT AND I NEED MY STORAGED DATA OF MY FAMILY!
I am writing to inform you about an issue I am currently experiencing with the OKOK application that I recently installed.After installing the application, I encountered a persistent privacy policy notification that appears on the screen. Unfortunately, I am unable to close this notification or proceed with using the application. Whenever I click on the privacy policy link, it scrolls down and displays the text, but there is no button to accept or close the window.I have tried restarting the application and even my device, but the issue persists. It is quite frustrating as I am unable to utilize the application due to this persistent notification.I kindly request your assistance in resolving this matter. Please provide guidance on how to close the privacy policy notification or any other possible solutions to allow me to use the application smoothly. COUNTRY: POLAND
Trying to change my password but not receiving an email with the V-code please assist
installed your application (OKOK-International) on a Samsung Galaxy Tab E (SM-T561) tablet with Android 4.4.4. The installation worked normally, but when running, the message "OKOK has stopped" appeared. I tried all the repair options I know: closing all applications from background, deleting cache, hard reset, uninstalling and reinstalling, etc. I mention that I turned on both the bluetooth service, the internet connection and the GPS.
Same problem as Madis 9/3/2022. App made me login and then forced ne to set up my account again and it has now lost all my saved data. How do I find the old profile and access the data? Very frustrated by the loss of data. Why would the original user profile be deleted?? Please help me fix this serious problem!
downloaded the app, could not even get a login. is there a .pdf I can access, so I can at least know something?
Like many other people, I tried to weigh myself, after having owned the scale for several months, and it required me to log in. I never set a password, so I tapped “forgot password” and it wants a vCode, which I have never heard of. What should I do, resynch and start over with new stats?
I got logged out! Try the forgot password but I’m not getting the vcode. Please help
Love the device linking with the app, however needed to change password, now need a v code that does not get sent. Please help
Forgot my password asked to reset but needed a v code . What is that? Thanks
After months of using this I’ve been logged out and cannot reset my profile HAD to like other users on forum says reapply with new details now all my stats are LOST THANKS A BUNCH
App not working. Password not working So I press forgot password app ask code. What code?! I’m so mad if lost all record of my weight loss..
Okok international app is not working to share the report to others.
No funciona la App de la báscula
Hi Using After a gap of three months and it’s not getting charged. Displays bae.ful
Hi, there used to have a beep sound on mobile app once i stood and completed weighing machine. I tried to search for setting to enable it but could not find any setting for it. Kindly advise
Quiero ver el progreso de un familiar pero no sé cómo hacerlo
The weight changes from one reading to another dramatically. Any suggestions?
I habe been using this weight machine for almost month. Suddenly the App asked me to login this morning, I login again and all my weight data missing. What should I do? Thanks.
I cannot get the scale to switch from kilos to pounds. When I go to connect to the app it says please use correct email yet when I try to register it says I'm already registered. How do I fix these issues?
Useless! ALWAYS defaults to husband’s profile
by Bev53
Awful! Spend your money on something more reliable. I have been using the app with the paired scale for a while but now it defaults to my husband’s profile constantly. I tried to correct this by tapping on my picture first before standing on the scale and as soon as I weigh myself it is back to my husband’s profile again. When I tap on my profile in the weight measurement area it keeps coming back to him ( who btw, has not used the app in more than a year, he now only tracks on paper logs after becoming frustrated with the app himself). There is no way to delete a family member in settings. I have registered this complaint inside the app but got no resolution or response. Moreover, I’m sure readings for hydration, muscle mass and body fat percentage are not accurate. I drink more than 64 oz of water per day, have increased the amount of weight I can lift by 10 to 20 lbs across all muscle groups (increased strength should signify muscle growth, right?) So, I’m deleting this app and will now record my weight manually in another health tracker. I could have used a cheaper, non-Bluetooth scale to do that.
Chinese Spyware. You have been warned.
by Dude Named Ben
You have this app likely because you bought their weighing scales. For NO reason other than data harvesting you have to have a user email and password held by them to use your energizing scales and app. No data is kept on your phone. It’s in their databases. There is NO functional reason for this. I believe this is a privacy violation under Eurozone laws and likely other countries laws.
The way this app and the weighing scales/body analysis should work is like this
1. The scales are paired to your phone by Bluetooth.
2. The data is added to your phone and the graphs etc are produced on your phone.
That’s it. Simple.
But China is harvesting all this medical data.
Way to get around this privacy violation since you only discover this after you. It their machines.
1. Set up or use a non specific or throw away email address.
2. Do not use real names on the app.
They will still harvest your medical info but at least you don’t give them names to tie it too.
I am disgusted with this company.
Worst Apps I have seen ever. Do not install👎
by LeOPPer
This is the sloppiest app I have seen in my life. It deletes data randomly. Resetting app is a nightmare. Would not send a password to log in after it reset and deleted all data.
Most annoying feature is that whenever I open the app a pop up link to some junk advertisement covers almost the entire app interface. We have to select “continue to the app” link to get to the app. Also, there are random links to various advertisements on the bottom. If I could I would have given Negative 10 stars.
Have a Problem with OKOK·International? Report Issue
Why should I report an Issue with OKOK·International?
- Pulling issues faced by users like you is a good way to draw attention of OKOK·International to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a OKOK·International customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OKOK·International.
