Contact Elan Credit Card Support

6/20 update. The company emailed me back (and not through the app...I had to login via the web on my laptop). The fingerprint reader functionality has been removed from this app with no ETA of when this convenience will be added back. Does the development team even know to look at app reviews? Original review: After purchasing a new iPhone SE 2020 (I had an iPhone 8) I had to manually log in to the app, no surprise, but there is no longer a finger print reader so I have to manually type my long, complicated password EVERYTIME! There is no setting within the app to turn it back on and there isn’t a way to turn it on in iPhone settings. Very irritating. The developers have made user interface updates but removed the most useful feature (although in the past the finger print reader would regularly and frequently require manual sign in). I have messaged through the app over two weeks ago with no response. This is an old fashioned company with old fashioned technology. I’ll probably get rid of this card that I’ve had for years and use use something different.

This app and Elan are the most frustrating and misleading apps and credit card clearing house EVER! Auto pay mysteriously resets itself. Every payment I make or AutoPay payment generated is only viewable long enough to print a receipt, or up to about 2am Pacific Time. Then it just disappears for 3-5 days! Does not show up as pending, initiated, nothing! I rarely carry a balance on purpose. I go in to my account Mobile App or Online Website to double check that the payment has been processed on time and it does not show up anywhere - customer service cannot explain it or find it either. This has resulted in me double paying off my balance in full—more than once! AND they refuse to issue an overpayment refund until after the 2nd future billing cycle! Written messages to customer support have resulted in replies that have NOTHING to do with the problem I am reporting, just a canned irrelevant reply. What a scam!

I've installed and uninstalled multiple times, over a year's span, and the touch id for logon NEVER WORKS. I even had a conference call with someone from my bank and the credit card "customer support" who had nothing else to say besides "try uninstalling and reinstalling." They had me send a detailed email to their "developer" and that went into la-la land and never got answered. This is for an ipad with up to date software and plenty of free space on it. This lack of support is PATHETIC. If you don't want to support fingerprint logon, remove it from your app. Because of the un-usability of this app, and the lack of good cash-back rewards, I consistently use my Citi double cash card infinitely more often than this card. I recommend everyone get a different cad and use it instead, so this card business loses $$.