Eko Status

Last Updated on 2025-02-07 by Eko Devices, Inc.

I have a problem with Eko

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User reports:
No current problems

-The phone speaker audio cannot be fixed since it’s a speaker issue and not really an issue on the app’s part.

-The app cannot be used with an Apple Watch while on the run.

-Error messages titled “poor audio heart quality” when trying to use the app in a clinical setting.

-The auto-record closes the EKG screen.

-Having to leave a message and then hope they call back in a timely manner when calling the company.

Geoffrey Amaurie Segura 2022-05-20

I live in Belize and i cant seem to get the app. It says its not available in ny country. Is it possible to fix this do i can use the app.

Showing 1-1 of 1 reported issues:

Common Eko Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Eko network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear Eko App Cache and Data:
1. On android, goto Settings » Apps » Eko » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Eko.

On android, goto Settings » Apps or Manage Apps tab.
Click Eko » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Eko » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Eko