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Company Name: Eko Devices, Inc.
About: Eko develops FDA approved, AI-powered heart sound and EKG sensors for heart disease monitoring.
Headquarters: Oakland, California, United States.
Eko Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Eko: Digital Stethoscope + ECG. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Eko: Digital Stethoscope + ECG. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Eko Devices, Inc.
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Contact e-Mail: [email protected]
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Read 3 Customer Service Reviews 😭😔💔
This app just got ruined
by MeistOfMes
For as much time as it takes to find a reliable waveform on this thing, your auto-record closing the EKG screen is NOT EVEN REMOTELY OKAY. This is horrible. It’s bad enough that everyone always looks like they have afib, but this is over the top terrible. I should be able to quickly open the app and see a waveform for any amount of time I wish without having to click through stuff repeatedly. Bring this ability back, and I’ll give you your stars back. Don’t do that, and I’ll move on to a different brand.
I got this also because I can’t hear well through stethoscopes. Please explain to me why even when the volume is turned all the way up on my phone, I have to hold the speaker against my ear???? My hearing is not perfect, but it is certainly good enough to be able to turn this up and hear it at a reasonable volume on my phone. The idea behind this purchase was to be able to provide patient care to covid patients without removing my PAPR. I can’t even hear the phone app in a quiet empty room, let alone with a PAPR. This stethoscope was a very disappointing purchase overall. I was so so excited for it, too.
App doesn’t work properly
by Rduggan99
I’m a health care professional and keep getting error messages titled “poor audio heart quality” when trying to use this app in my clinical world. Tried all kind of remedies but to no avail. It ALWAYS happens with both my Duo and Core stethoscopes when trying to record an exam. Not one time after several recordings did I not get this error. The company gave me a huge laundry list of troubleshooting steps that I have no time to be bothered with in my busy world. Additionally, you call the company and now have to leave a message and then hope they call you back in a timely manner. So you are relegated to a “cut and paste” email that they send you to hopefully remedy the situation. Back and forth emails with no solutions!!!
Sorry to say....!
by JoeShmo555
The app seems very intuitive but the audio playback out of my iPhone speakers is horrendous. Even in a quiet room, the playback from the sample audios provided is barely perceptible and I can’t see how I would be able to share the audios with a patient or even save them in a chart. As an adjunct to a medical device, QUALITY is paramount and as of this time, the app gets a fail, period. If I can’t hear the audio clearly at least 2 feet away with my speakers all the way up, I consider that as horrendous quality. Not to mention that it does not even work with touchID or FaceID....seriously...!
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