QCPR Learner app not working? crashes or has problems?

QCPR Learner Status

Last Updated on 2020-06-12 by Laerdal Medical AS

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Common QCPR Learner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot QCPR Learner app on iOS and Android devices. Solve all QCPR Learner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

QCPR Learner iPhone Issues and Solutions

QCPR Learner iOS app crashes, not working, errors
QCPR Learner iOS app network issues
QCPR Learner on iOS has black/white screen

QCPR Learner Android App Issues and Solutions

QCPR Learner has errors/crashing/not working
QCPR Learner server network connectivity issues
QCPR Learner has black screen

QCPR Learner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever QCPR Learner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix QCPR Learner app crashes or not working on Iphone (iOS):

Close and restart the QCPR Learner app on iPhone
Update QCPR Learner app to the Latest Version for iOS
Uninstall and reinstall QCPR Learner iPhone app
Update your iPhone to the latest iOS version

Fix QCPR Learner on iPhone unable to connect to server/internet connection issues::

To resolve QCPR Learner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix QCPR Learner black/white screen (blank screen) on iPhone:

Follow the QCPR Learner iOS app troubleshooting guide Here →

QCPR Learner Android App Issues and Solutions

Fix QCPR Learner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent QCPR Learner app issues:

Force Stop the QCPR Learner App
1. On android, goto "Settings" » click QCPR Learner app. » click "Force Stop".

Update QCPR Learner to the latest version on PlayStore

Clear QCPR Learner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "QCPR Learner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch QCPR Learner.

Fix QCPR Learner unable to contact server/ QCPR Learner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click QCPR Learner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got QCPR Learner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch QCPR Learner on android.

Solve QCPR Learner black/white screens issue on Android:

Follow the QCPR Learner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Laerdal Medical AS, developers of QCPR Learner.

About this app

The functionality in QCPR Learner has been moved to QCPR Training. In order to continue to train with a QCPR Manikin, please download our latest app by searching for QCPR Training in the store.