Contact bunq Support

I’ve been using Bunq for a year now and mostly love the service. However, I’m currently locked out of the app and haven’t heard from customer support in 3 days. Every now and then, the Bunq app will force a complete log out and use SMS authentication to allow you back into the app. For me, that SMS never delivers. The problem is, besides their email channel, all customer support flows through the logged in state of the app. Even the “SOS” phone number that was introduced just takes a recording of your issue, and says that you will receive a response in the app. While I was able to get help within a few hours the first time around, I’ve not been locked out of my account for 3 days with no response from customer support. I’m very lucky that I paid my rent the day before this happened. In short, if something goes wrong and you are unable to log in, there is no channel that will quickly put you in touch with a human being to talk to. I’ve also heard that Bunq has a very toxic work environment, so I wouldn’t be surprised if their customer support team is short staffed anyway.

Bunq used to be the clearest way I could be in charge of my finances, clearly see my money and I couldn’t stop talking about how great it was to all my friends. Then came the V3 (or 14.0.0) update and everything I raved about and loved about Bunq is gone. I can’t find my finances anywhere, my accounts are clouded by tribes and causes and trees that frankly have nothing to do with how I bank. I don’t need an Instagram feed of all the up-sells bunq wants me to buy, and the once amazing customisations I could make on my account to help me stay organised are gone. It is clear bunq is now only looking to make a profit and doesn’t care about its core customer base who used to love the clean, easy to use bunq app. Now it takes me 5 steps to change which account is linked to which card, to find the accounts I’m looking for, getting support and even just navigating my profile. There wasn’t even a tutorial about where everything has moved. Really thinking about leaving bunq and spending my money on banking elsewhere. Please bring back the previous app. If I could give 0 stars, I would. To new users— stay away.

I don’t think I’ve ever been compelled to write a negative review before, but this just might be the worst UI/UX I’ve ever seen. Unlike many of the other recent (negative) reviews, I can’t compare it with previous versions of the app. I was simply trying to be a new customer and sign up for an account with one of the new generation of mobile banks. But instead of even a passably professional banking experience, what I found was a bizarre gamification app focusing on tree planting and “trophies” and asking for access to my contacts (!). If I hadn’t known it was (supposed to be) a banking app, I’d have thought I’d accidentally downloaded a new game from Apple Arcade. All of which made it nearly impossible to find or identify how to do the basic functions (which was banking, in case we forgot). Ultimately, after heroically wading through all the fluff, I couldn’t even figure out if I signed up correctly. Do I have a Bunq account now? Do I not? Who can tell? In the end, it doesn’t matter because I’m certainly not trusting my money to this thing and am deleting the app.