Contact The Great Courses Plus Support

by Olamk

I love this app and service. I like that new content is being added and I particularly like the audio-only mode. I will be a subscriber for long time, but have three more (necessary) usability requests and two suggestions. (1) allow users to browse the app while audio programs are playing. Right now, the only way to browse for other content within the app is to stop the program. This does not follow the iOS HIG. Also, please change the player to the native iOS media players. (2) performance improvements, particularly background battery drain. I’m unsure why this app is such a battery hog, even when content is downloaded in the background. (3) for browsing, a better system is needed. I’d suggest filtering options (including one for “percent seen.” The current “Netflix” style of browsing is painful and slow. These are just ideas, but I think they would be awesome to add after the usability problems have been addressed! (4) note-taking during content and live closed captioning should be added and integrated for future reference, given the service’s educational focus, this would be a boon for studying or looking back on past materials. (5) ratings and reviews for content, simple thumbs up, thumbs down. Would help in finding quality content when there is overlap in available programming.

by KateS2001

I’m an early adopter of this app and have watched it go downhill. I don’t have this issue with any other of my many streaming services. They need a better datacenter and to fix bugs. While the catalogue is great, using the app on an iPad or AppleTV is often miserable. The sound track gets out of sync and restarting the app doesn’t help. Over a year ago, tech support told me to uninstall and reinstall which is a major pain when using an AppleTV as it will work for a month or so. Sometimes after an update or reinstall the app shows icons for content but when clicked on, there is an error message that it cannot be found. The only fix seems to be to use a web browser to add it to one’s watchlist. Lately I have resorted to downloading lectures on an iPad to watch but they is slow and defeats the purpose of streaming on a TV. I have had this issue with tvOS 14 and 15 and using iPadOS 15 on the latest iPad Mini Gen 6 and even Chrome on an MacBook Pro with 32 gb of ram.

by Ronan XV

Why am I still unable to view downloaded material?!?

It's obviously a problem because so many people are complaining about it. You need to fix it as soon as possible! You are taking our money for subscriptions every single month, but you are NOT delivering what you promised to deliver; specifically, the ability to view downloaded content when not connected to the Internet.

Are you going to provide partial refunds to all of your subscribers because we are unable to view downloaded content? That's what I'm paying for; however, that's not what I'm getting. You are not giving me what I am paying for.

Please let me know at your earliest convenience, as I've contacted an attorney regarding this breach of contract and he's eager to get moving if there isn't a resolution soon.

Thanks for advance for your cooperation. Looking forward to hearing from you soon.

Regards,

Here we go again. Another subscription app forces paying subscribers to use a faulty "update" that doesn't work and wastes our time.

Newsflash: TGC- You're now in breach of your contract with every single one of your subscribers. Nice job.

Hurry up and fix the app before someone gets frustrated enough to litigate. Going forward, if you're going to force an update, maybe roll something out that doesn't crash and completely ruin your paying users' experience. Just a thought.

Thanks for taking my money every month and wasting my time.

CM