Contact Taco Cabana Support
Company Name: Fiesta Restaurant Group, Inc
About: Fiesta Restaurant Group, Inc., owns, operates and franchises the Pollo Tropical and Taco Cabana
restaurant brands.
Headquarters: Addison, Texas, United States.
Taco Cabana Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Fiesta Restaurant Group, Inc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Taco Cabana Website
Privacy Policy: https://www.tacocabana.com/privacy
Developer: TC IT Services
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7 Most reported problems 😔💔
Extremely poor management! I have been doing business with Taco Cabana at 6551 N. Beach, Ft Worth, Tx for years and now I find out that the wonderful staff I've always dealt with are stressed out to the point of leaving. The new Manager is definitely NOT a people person. She seems to think that her way is the only way with the employees. Let me just ask you. Do you enjoy going to work, look forward to a pleasant day with management as you do with your customers? In case you haven't noticed, the economy is BAD. I'm sure you in corporate look forward not only to a meal, but a pleasant environment. Even going to your office to deal with emails like this one. Some of the employees at the location I've always loved to visit and enjoy breakfast are not showing the typical "I'm happy to be here." Food is not the only thing that brings a customer back, "It's the happy & smiling employees." I don't know where the new Manager is from or what could possibly have qualified her, but she is not fit to work with people. I am a retired manager and my employees never wanted to leave; we were just like a family that looked forward to working together. There was an employee at this particular Taco Cabana who had been there for years. The idea is to keep your employees happy, and they'll be happy to work for you. Replacing the good with bad never works. Please retrain or replace "Esperanza", Manager. Please respond to this concern.
I created my login awhile ago and it linked to my Facebook. The problem is that I don’t use that ema anymore. How can I change my email address? My old email and the account being used is splic21@redacted but this email doesn’t work anymore. Thank you, Cortney
They left out 3chicken r fajita fajita onions and cilantro ut my order I paid 27.66
No longer have Senior Discounts smh why? Yawl have student discounts ??
Rewards
by Nadia304
This app is a joke. It seems that TC doesn’t want you to earn any rewards. I went in the a few days ago & spent $50, my mistake was that I forgot my phone in the car but I figured “who cares” I can always just scan my receipt & get my points that way. Noooooo, my app kept saying it could not scan my receipt, it’s either expired (it was the same day folks), duplicate, or my internet. I’m rolling my eyes here. I then tried contacting them, NOPE not a go. I sent an email through the app AND the website. I then get an email, HOW WAS YOUR EXPERIENCE, want to do a survey. HECK YES! Still nothing. I did this for 3 days. NOTHING. What a joke!!! With COVID & folks losing money, you would think you would get some type of customer service to keep you coming in & spend your hard earned money. Looks like I’ll be spend it some place else. Bye TC
App Needs A LOT of Work
by Ehall80
- App never allows me to scan the barcode at the bottom to collect points, so I always have to enter the barcode number manually.
- App doesn’t allow the option for you to pick up your online order through the drive-thru, only curbside and in-store pickup.
- App doesn’t allow you to purchase alcohol by itself or even view what types of alcoholic beverages are available for purchase. You have to tap on the “Food and Alcohol” button and select a food item just to be able to view what alcohol is available.
- All food items don’t show up under the “Food and Alcohol” section, which makes it impossible to order certain foods and alcoholic beverages together.
Example: I want a Cabana Sampler and a frozen margarita. The Cabana Sampler doesn’t show up in the “Food and Alcohol” section and because there is also no section on the app for you to view/purchase alcohol separately, I can’t order these two things online together.
Worst taco cabana
by Hiccups Zhxndn Junction
I love TacoCabana so much. I get it whenever I can. But I never get it at the one in Kyle, which is a shame because I live just a couple minutes from there. I’ve waited over 30 minutes in the drive-through when there are only about six cars. There customer service is also very poor. There are a handful of friendly employees, but the other ones will barely give you the time of day. Wish they would redo management and fix this location.
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