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Probably the most glaring omission is nutritional data. The Taco Bell app actually calculates your whole meal as you go including the effect of substituting ingredients. If I say no beans extra cheese it subtracts and adds accordingly. Unfortunately the Del Taco app doesn’t even give you the standard recipe nutrition much less detailed control. Also, as with many fast food apps, the cashiers seem to have a hard time integrating mobile orders into their flow. There’s the now familiar long confused pause, iconic “can’t find your order”, having to be reminded at the window, and attempt to collect your prepaid order twice. Why is this so hard? Last, my chicken items had several gristly bites which isn’t a prep issue, it would be systemic to their supply chain so I feel it’s a valid critique of the experience. Overall Taco Bell is doing a much better job although it’s a mile farther from home, I’ll probably stick with them for now when I want US quality “Mexican” food.

Placed an order at 11:15 pm, with a scheduled delivery of 11:45. At midnight I called store and they explained they were very busy and no one had picked up the order yet. Starving, I asked the mgr if I could come pick it up myself. No problem, drove to store to find 15 cars in line. Bc the food was already paid for, I waited. And waited. And waited until an hour and a half later. I got home at 2 am to find my order had been delivered an hour prior. I was never once contacted about it being on the way or delivered. Just showed completed on the app, but when I called the store it still wasn’t picked up. Poor communication. Don’t know who to blame, del taco or door dash but I’ll never use either again. Couldn’t even get a refund, was told contact door dash. So I did. Door dash chat told me to contact del taco and ended the chat. Horrible customer service.

The app is emblematic of what so many companies do now that erodes customer confidence and loyalty. The rewards continue to be watered down, details are overlooked, and most importantly the navigation is poorly thought out. It’s difficult to customize orders. There are too many clicks needed to place an order. Prices are not prominently displayed on the menu items. The app denies breakfast orders when stores serve it all day. Is the goal of this app to score cool points among a certain demographic? Is it junior employees trying to impress senior management with a new color splash? If the goal is to generate increased sales revenue and customer loyalty this app is working against that. Del Taco would be wise to consider a rebuild of their app with a focus on improving the customer experience, if that’s important to them. 1 star for not putting their customers first.