Contact Gymondo Support

gymondo operates out of germany, making them exempt to reporting to the better business bureau -which is unfortunate because they get away with unauthorized charges! i paid for a 3 month subscription. as the end of my subscription approached, i went online to cancel my subscription. to my surprise, my password (which never changed) was not allowing me access to my gymondo profile in order to cancel. i looked and looked for a contact number to no avail. at this point, i was lead to believe that my membership had expired. within approximately 10 days, gymondo decided to charge my card for an additional 3 months - this charge was not authorized. the funny thing is that, now (approximately those same 10 days later), the same password allowed me access. if i had any questions, which i certainly did, i could only pose them through their website portal once logged in to gymondo. i requested, multiple times for my subscription to be canceled immediately and process a refund. they NEVER responded nor did they refund anything. the worst part was that when you email them, you receive no copy of conversation (or attempt of conversation, in this case) to help support your dispute through the credit card company. therefore, gymondo ultimately, somehow gets away with taking your money. it is quite frustrating that businesses can get away with this. if i walked into their business and walked out with merchandise without paying, i'd be arrested but it seems ok that they can walk away with my money without consequence. PLEASE BEWARE!!! gymondo gets ZERO stars from me.