Contact KetoDiet Support

by BluesQueen

I apparently purchased TWO KetoDiet apps - KetoDiet and KetoDietBasic. I have proof in the form of two receipts from the Apple Store that I paid for what I thought was the same product twice, first in Feb 2017, then later for an enforced update. The app (not sure which one), told me I could not use it unless I updated) in July 2017. So it appears that I paid twice to use KetoDiet.

My review experience with these apps has been upsetting because their surprisingly unpleasant “customer support” told me it was impossible to buy it twice, but I guess they FORGOT there are two KetoDiet apps with the same icon (confusing), but one is a Basic version. I still have them both on my phone. Instead of being helpful, and suggesting maybe I’d gotten the two versions confused, they were sarcastic and accusatory. They threatened to report me to Apple for inventing my complaint about paying twice. I did pay twice, unfortunately, Basic or not, and I still think, like their customer service, the interface(s) are not at all user friendly. I recommend CarbManager, better interface, nicer customer service, and their free version is very accessible.

I just saw another complaint about there being two versions, both are labeled “the original” version. This is double-dipping by being intentionally confusing.

by Thoreal02

Let's see how long this stays up or if it's unlawfully removed...
You don't get what you think you're going to. This app could be great but price gouges you instead. Doesn't deliver the way you think it will with locked recipes or having to dig through blog recipes even after you pay for the app. It just wants more and more money. It's a shame because it has real potential.

The responses from the developer to unsatisfied users is downright unprofessional. Calling people liars and just telling them to get their money back instead of listening to their feedback demonstrates a lack of maturity. I've not read any reviews that I felt we're false based on my own experience. When you use the app you feel as if you've been cheated. If there's more to the app than meets the eye then maybe you should make it easier for the eye to see those things instead of acting like a two year old with no vision of what customers are trying to tell you.

Update: developers response does not address anything I said about being a bully or listening to feedback thoughtfully. It’s one thing to kindly correct someone and it’s another to be rude and call them a liar especially when what they said is true. I’ve watched negative reviews magically disappear that didn’t say a single false statement, including my own. I’ve had to lodge complaints with Apple to have it investigated. Your “rating” is a false one you have engineered. Their response proves everything I said. They don’t listen.

by Nicknheather

To be fair, as a food blogger I completely understand all the hard work that goes into developing recipes, and that’s BEFORE tweaking it umpteen times, food styling, photos, and the tedious act of inputting your recipes online. For that point food bloggers are vastly underpaid. But to pay $6.99 to only have access to 120-ish recipes is pretty disappointing. (Edit: the developer says its upwards of 600 recipes, but this is not on their app in their list of recipes, but instead linked with their blog) The planner app is not very user friendly and pretty limited but has potential.

All in all-you’re just not getting the value for the money, but with some tweaking, this app could be great. Kudos to the developer for the idea and the business savvy for another avenue to monetize their ideas, but my advice to the developer would be to stop defending the cost and listen to the many reviews saying the same thing-have more access to recipes without cost, and make the app more user friendly.