Contact Healy Support

I cannot get a hold of customer service to activate my Healy Gold - 3 tries so far through website, no reply. New device, cannot set up. Horrible customer service.

3rd request today, 8/23/23: Sunday, 8/13/23 10:14 PM Healy e-mail request for help to set up: Talk To Us About Ordering A Healy Device — Healy Frequency Device World Distributors (wearablefrequencydevices.com) Hello, I'm trying to set up my Healy Gold for the first time. When I try to bluetooth connect to my iPhone, I get an error message: "Error - Your device is not activated, please contact customer support". The serial number is 01:01:01:09:4A:09. Please advise. My packing slip identifies order # HUSD-229945-HLY; the order date is 5/29/2023. The Item is 02-006-031-04; HGD-00013. Is there a video for initial set up and use? I see one on YouTube saying to begin by scanning yourself with the Healy app with a blue dot (not pink). If you call me, please call me EST after 6:00 PM; I am in Miami, Florida USA. Thank you. Sincerely, Daryl Weaver Sent 2nd request Thursday, 8/17/2023 at 8:59 PM through website.

My Healy stopped working. Please help.

I am unable to use the Healy device due to a health issue which according to their technical team prevents me from using the electrodes. Healy is refusing me a refund despite the fact that I did not discover the contraindications of use until after I had purchased the device and then, only found it written within the manual, nowhere was this obvious. It has been a total nightmare trying to submit a 'ticket' to their Customer Support team as 9 out of 10 attempts result in a message saying 'something went wrong'! Emails are 'no reply' and there is no Customer Service telephone number. I've never dealt with such a shocking company. I am now extremely frustrated as this has been going on for weeks. I have contacted Consumer Advice who say I have a 'final right to reject' under the 2015 Consumer Rights Act but seems I will have to resort to posting a letter to their head office!

The healy is not connecting w the app. It says to use master key , which it was in already and it is not working, thanks

After pressing for an update option I am not able to run any programs. Have been able to work it before this but now it’s very frustrating. Please help! Thank you!

the only way is that C>S> calls me.... Michael and Jean 808 264 1561 Pink dot ok.... blue dot not so sstdates to contact C>S> and that is jsut what I am doing and I expect quality service thus a call to resloe blue dot issues....I have done everything possible without results...yet4 my pink dot work fine....also I feel there soe missing things on pink dot... ball in your park....Again C.S. Do not bother to email. Pick up the phone call ths quality C.S.

I broke the clip on my Healy so was I tried to remove the pin, in doing so it flew across the room, couldn’t find it after that - is it possible to get a replacement?

Second attempt to get a response! I have a Healy device which I purchased a couple of years ago. Can’t login. I get emails, but unable to login to purchase things. Also need a link to send to a potential customer. Please respond. Thank you

cannot turn on my Healy device or get into my back office. The on-off button does not work. SN (21) 01:01:01:04:29:9A need to get repaired or replaced

My Healy has basically hardly ever worked. Maybe once or twice. I got it on sale for $499 & I don't have a lot of money. It was a big deal for me to buy. Is there any way I could get a refund? I can send everything back to you maybe for redo, or refurbish? Thanks Sonja Runar Goodchilady@redacted (919) 413-6259

I have not been able to get my Healy device to run any programs in the "white" zone at all. Everything stays black. I have tried the complete reset of the device; updated, changed cables, changed from electrode pads to wrist bands and NOTHING has helped. So darn frustrating as I am sick and really need to run the programs. Please help!