Naumen SMP app not working? crashes or has problems?

Naumen SMP Status

Last Updated on 2024-10-14 by NAUMEN

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Common Naumen SMP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Naumen SMP app on iOS and Android devices. Solve all Naumen SMP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Naumen SMP iPhone Issues and Solutions

Naumen SMP iOS app crashes, not working, errors
Naumen SMP iOS app network issues
Naumen SMP on iOS has black/white screen

Naumen SMP Android App Issues and Solutions

Naumen SMP has errors/crashing/not working
Naumen SMP server network connectivity issues
Naumen SMP has black screen

Naumen SMP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Naumen SMP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Naumen SMP app crashes or not working on Iphone (iOS):

Close and restart the Naumen SMP app on iPhone
Update Naumen SMP app to the Latest Version for iOS
Uninstall and reinstall Naumen SMP iPhone app
Update your iPhone to the latest iOS version

Fix Naumen SMP on iPhone unable to connect to server/internet connection issues::

To resolve Naumen SMP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Naumen SMP black/white screen (blank screen) on iPhone:

Follow the Naumen SMP iOS app troubleshooting guide Here →

Naumen SMP Android App Issues and Solutions

Fix Naumen SMP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Naumen SMP app issues:

Force Stop the Naumen SMP App
1. On android, goto "Settings" » click Naumen SMP app. » click "Force Stop".

Update Naumen SMP to the latest version on PlayStore

Clear Naumen SMP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Naumen SMP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Naumen SMP.

Fix Naumen SMP unable to contact server/ Naumen SMP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Naumen SMP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Naumen SMP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Naumen SMP on android.

Solve Naumen SMP black/white screens issue on Android:

Follow the Naumen SMP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NAUMEN, developers of Naumen SMP.

About this app

Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals. The application requires access to the server Naumen Service Desk or ITSM 365 with the module "Mobile client". Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen! Work from anywhere with most popular Service (Help) Desk by Naumen. Adding objects, configuring the interface and other parameters without programming. Quick switch from NaumenSMP to accounts of other external IT-systems. Adding comments and running some event actions even offline. Adaptation to specific business tasks. Enabling new processes and editing the current ones. View previously opened cards. The recommended server version is 4. 11. 0. 7 or higher.