DC Public Library Status

Last Updated on 2024-09-11 by Washington DC Public Library

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User reports:
No current problems

- Slow loading time for each action, even over wifi

- Cumbersome and painfully slow to use

- Bugs render main features useless

- No information about digital borrows or holds

- Unable to see how many holds there currently are on a book until requesting it

- Unable to find out if a book is in the system

- App regularly crashes entirely when renewing a library loan

- No indication that a hold is processing, leading to pressing the button again and an error message

- Unable to view account information and library card

Common DC Public Library Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve DC Public Library network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the DC Public Library App
1. On android, goto Settings » DC Public Library » click [Force Stop]

Clear DC Public Library App Cache and Data:
1. On android, goto Settings » Apps » DC Public Library » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DC Public Library.

On android, goto Settings » Apps or Manage Apps tab.
Click DC Public Library » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DC Public Library » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DC Public Library