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I’ve given this app years to improve or at least for me to get used to it and it’s still terrible. The old DCPL app was awesome (easy, fast) and I used it all the time. This one is so slow requests often timeout. The app regularly crashes entirely when you try to renew a library loan. When you request a hold, there’s no indication that it’s processing (except sometimes you can see a faint white spinning wheel) and it takes so long to process like close to 2-3 minutes that you press the button again which leads to an error message. Add to that the fact that you can’t see how many holds there currently are on a book until you request it. The only thing that is useful about this app is recreating your library card barcode if you lose the card. But even then it’s so slow that even the librarians recommend taking a screenshot and saving it to favorites. Save yourself the frustration and access the DCPL through a web browser.

Don’t bother - just use the DC library website. This app has more features than the prior DCPL app, but one major flaw - it's very slow to load each action, even over wifi. And renewing books now takes multiple steps, with load time for each step, compared to the old app that responded immediately and let you renew multiple books much quicker.

I’d hoped to use the app to manage my digital and non-digital use. Instead, I found the app to be useful only for finding locations. I could not find out if a book is in the system. A book that I know is in the system, could not be put on hold. I’m not sure what the purpose of this app is as it is currently configured.