Contact DC Public Library Support
Company Name: Washington DC Public Library
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DC Public Library Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with DC Public Library. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DC Public Library. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Solus UK Ltd
E-Mail: support@sol.us
Website: 🌍 Visit DC Public Library Website
Read 3 Customer Service Reviews 😭😔💔
Terrible
by Dreaming Mice
I’ve given this app years to improve or at least for me to get used to it and it’s still terrible. The old DCPL app was awesome (easy, fast) and I used it all the time. This one is so slow requests often timeout. The app regularly crashes entirely when you try to renew a library loan. When you request a hold, there’s no indication that it’s processing (except sometimes you can see a faint white spinning wheel) and it takes so long to process like close to 2-3 minutes that you press the button again which leads to an error message. Add to that the fact that you can’t see how many holds there currently are on a book until you request it. The only thing that is useful about this app is recreating your library card barcode if you lose the card. But even then it’s so slow that even the librarians recommend taking a screenshot and saving it to favorites. Save yourself the frustration and access the DCPL through a web browser.
Very slow
by Ccccccccc09564275376
Don’t bother - just use the DC library website.
This app has more features than the prior DCPL app, but one major flaw - it's very slow to load each action, even over wifi. And renewing books now takes multiple steps, with load time for each step, compared to the old app that responded immediately and let you renew multiple books much quicker.
App not ready for use
by Mdenisem
I’d hoped to use the app to manage my digital and non-digital use. Instead, I found the app to be useful only for finding locations. I could not find out if a book is in the system. A book that I know is in the system, could not be put on hold.
I’m not sure what the purpose of this app is as it is currently configured.
Have a Problem with DC Public Library? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of DC Public Library to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DC Public Library customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DC Public Library.
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