Contact DressLily Support

by _beautifully_odd_

Placed an order on April 27th and almost immediately it said the order was given to Fedex but USPS was handling it. I went ahead and gave it a few days thinking they would fix it. It still says this over 3 weeks later. Contacting support is a joke. First you get a robot with generic responses, which was telling me Fedex had my order. Although fedex has no tracking for the number given. When I told the robot this they told me to pick up my package from USPS. Now I see my local USPS carrier everyday dropping off packages, they don’t have it. Finally I was allowed to talk to someone in the support chat(they don’t have a number to call) it took them over 10 minutes to tell me that the tracking hadn’t been updated and that they put in a request for it. They absolutely refuse to give me a refund until after June 12th. A month and half after I placed the order?! DO NOT ORDER FROM THIS COMPANY. I’m looking into how to report them and get my money back. As far as I can tell it’s a SCAM.

by Lubib123

Most of the pictures won’t load. You can’t see anything while you are shopping. How am I suppose to know what options I have if I can’t even see them. I have reported the defect to website, but no response. I just ordered something so now I’m sweating because I have a feeling I’m not going to get my order for a long time or not at all. The tracking number they gave me leads nowhere.

Update: the shopping service is fine, but the app is terrible. When you log in everyday, you are suppose to receive points everyday and you can use the points towards purchases. Closer look tells me that they actually haven’t been giving me the points that I’m suppose to get. It says it’s been added, but the math doesn’t add up. For example: my current points are 1900 and the next day I’m suppose to get 40 points for writing a review, and it’ll say that it’s added, but my final points are 1920. Weird. I guess I actually haven’t been receiving all my points. Tried contacting customer service, no response.

by Miccahdes

Horrible experience!!! HORRIBLE! Find a better site! It may be cute and cheaper than some but it’s definitely not worth it! I ordered a swimming suit and paid an extra $9 i dont have, just to have it delivered 3-7 business. Its arriving in 11 business days! I did it for a reason, to have it delivered before the cruise date. Oh and you cant and will not get ahold of customer service at all. This site is a money guzzler. Dont shop here. If you read the comments to the bad reviews from dresslily, its all fake. Take better care of your customers Dresslily. Youre losing them one by one because you just dont gaf. Everyone i talked to who has bought something from dresslily told me they wouldnt buy again. They had bad experiences too. Just wish i couldve known before I practically gave them my money and waisted hours and days of my time. If i knew, i coulda bought a different suit from a different site with on time delivery. Smh. Dont buy, just dont.