Contact Great Clips Online Check in Support

by Ritchhart

Its pathetic that I as a blind person cannot use the app because of how poorly created it is. I should not need a sighted person helping me every time "I want to make an appointment" On "MY PHONE!" Please, will someone hire some blind people with apple devices and have them beta test this with voiceover? If you don't know what I'm talking about, settings>General>Accessibility>Voiceover. Or, Just ask Siri to turn on Voiceover. Its an accessible feature for the blind and low vision that allows someone like myself, to write a poor review on apps like this that lack a lot from mislabeled buttons to not even having the check-in button anywhere within reading range of my phones accessibility features to pick up when I'm moving my finger across the screen. Not trying to rip into yall, but too many businesses make excuses as to why they don't make things available for everyone including the blind. Too much money, would ruin the layout... I'll just say this now. Its cheep. Also, theres ways of doing it that will not kill your layout. There is a lot of blind folks out there who are computer programmers who work along with sighted computer programmers, especially at Apple. Look at a lot of apples products for a day with your eyes closed, and just using voiceover on your iPhones. Now, do the same thing with your app and you'll see what I mean. Please, I beg of you to fix this.

by Shanesan1

I have used the GC app perhaps since it was originally introduced. I’ve never really had a problem, as I always tend to go when things are slower. Tried the updated app today and observed a 35 min wait time. I opted for the text notification and waited at home for 10 mins only to find the wait was now 39 mins. So, I decided to drive to the store since my guess was that people arriving at the store were getting placed in front of me in the queue. Checked in and was told the wait was 35 mins though my app said 21 mins.

Suggestion: the queue should adjust based upon a person’s check-in time on either the app or in store. If one checks in online at 4 but arrives at the store at 4:15 (before their estimated time) they should be in the queue before someone who checks into the store at 4:05 (in-store check-in vs online check-in). The restaurants seems to have this down but not this app. I understand that shifts change, things take longer/shorter than expected, but someone shouldn’t end up waiting an hour when the estimated wait time is 35 mins at check-in.

by TheBabaian

Made an account, password and email don’t work to sign into their website, thus I can’t adjust if they sell my information. So I made the account on the ap, within the ap I tap “don’t sell my information” it forwarded me to the website and asked me to sign in. I used the exact password and email. Typed it out twice. It said “the email and password you used don’t match any account. Please try again“. It only gave me 3 more attempts, I tried once again and it still wouldn’t take the password and email. My phone saved them so I knew they were correct. Either way, the second time I tried to type it carefully to be sure an error wasn’t made. After that, two attempts. Guess they’ll be selling my info as I am unable to change this. Assuming the developers will comment “If you would like to explain more, email us here”. No need to explain more. I’ve given you a step by step of how it doesn’t work well. You should allow people to adjust how you sell or use their information rather than giving the option and then not allowing it.