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by MrsDegase

This review isn’t necessarily about the app as it is the company. I downloaded the app and it took me a while to finalize what I was going to purchase, I don’t typically spend a lot of money on my clothing and so I wanted to make sure it was something that I would actually wear. I placed my order and nine days later it was still processing, which was upsetting, it took me multiple tries to get to an actual person in customer service that would answer my question instead of just giving me a robotic answer “your order is still processing we will give you an update when it ships”, which was also upsetting. I then find out three of the five items I had ordered could not be shipped because of high demand, once again upsetting they had not informed me sooner and I had to dig for the information on my own. They then gave me two options, A) wait 7 to 10 days to see if they could get the items or B) exchange it for something else. I went with option C, which was cancel my order and get a refund. I understand things happen, it wasn’t that something happened and my order could not be shipped in a timely manner, it was the fact that there was no communication to me about the problem and it could have been another 7 to 10 days before they might have had my items and then wait another 7 to 10 days to receive it.

by Nahhowisthispossible

I ordered a swimsuit and a dress from them. I figured since my mother ordered a few swimsuits from them a few years ago that I would try again because I liked the quality. I found the two items I wanted and paid. After about a month it said my package was delivered. I looked and looked and looked and couldn’t find the two items for the life of me. I tried getting a hold of after sales but that was no help. They kept giving me the go around and kept telling me to check with neighbors and family as well as post office. Well I did, many times to be exact. My neighbors didn’t receive anything because they would’ve dropped it off here. And the post office couldn’t track the items because the company delivers from third party companies. I told them that I had looked and they did nothing. This angered me very much and so I asked for a refund. I also asked if they could try to reship the two items out so that I could actually receive them. But instead they offered $15 to my in app wallet for two items that costed me $50! ABSOLUTELY RIDICULOUS! And I still can’t find my package! Don’t waste your time or your money on this company because there’s a 50/50 chance that you will just get your hard earned money taken from you. Never ordering from them again.

by ChrystalM0321

I’ve been waiting months to get a swimsuit. I have tried to cancel the order multiple times but keep getting told it’s on its way so they can’t cancel. I was told that 2 months ago after already waiting 3 months. I’m done. I want my money back but of course they are doing everything they can to keep from giving me a refund even though I still haven’t received what I ordered 5-6 months ago. Absolutely horrible customer service. Don’t waste your money unless you are ok with there only being a 50/50 chance you will actually get your order and forget about a refund if you don’t. Reporting to the better business bureau.

On the 1st of October after months of trying to get in touch with someone to get a refund for an item I never received I was finally told they would issue a refund in 7-14 business days. It is now the 24th of October and I still haven’t received a refund. When I messaged the company yet again they said they would issue a refund and to wait 7-14 business days AGAIN. DO NOT WASTE YOUR MONEY ON THIS STUPID STORE. Terrible quality clothes and you’re lucky if you actually get what you ordered and if you don’t get what you ordered be prepared to spend months trying to get your money back.