Empower app not working? crashes or has problems?

Empower Status


I have a problem with Empower

Are you having issues? Select the issue you are having below and provide feedback to Empower.




⚠️ Most reported problems ⚠️

Crashes
44.7%

Not working
22.4%

Login
14.7%

Connection
8.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Empower Problems 😠👌🔥

- Not able to see who money is invested with

- Doesn't show money contributed versus money employer contributes

- Incredibly slow to update

  6 Reported Issues: 😵🆘🛟🚨📢

Janet Hodges
2024-07-03

The app on my iPhone opens and then promptly crashes. Can you take a look?

Gary Vella
2024-07-02

App crashed/closes right after login. No chance to tap menu. Running on IOS. App and phone are up to date. Removed app and added back, same issue after going through 2FA. Restarted phone, same issue.

Steve
2024-01-20

Your app is becoming almost unusable at this point. Besides having a constantly reauthenticate constantly, a lot of times I have issues trying to get accurate balances.

Sheila Garrity
2024-01-15

App keeps crashing. I can't save changes.

David T Lash
2023-06-23

I am able to see the home screen just fine. When I click on account and select an item like withdraw it only shows a blank white screen for the website. Get blank white screen on all items picked under account.

Brian Kearns
2023-01-30

website not providing information i need and app not working

Showing 1-6 of 6

Have a Problem with Empower®? Report Issue




Common Empower Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Empower Retirement, developers of Empower.




About this app

Unless otherwise noted, investments are not deposits, insured by the FDIC or any federal government agency, or bank guaranteed and may lose value. “this app” and all associated logos and product names are trademarks of Great-West Life & Annuity Insurance Company.  GWFS is an affiliate of this app Retirement, LLC; Great-West Funds, Inc. ; and registered investment advisers, Advised Assets Group, LLC and Personal Capital.  With the this app mobile app you can manage all your this app accounts—anytime, anywhere—including your retirement plan, investment accounts, health savings accounts and more.  Biometric identification and multi-factor authentication provide added security to help protect your identity, privacy, assets and data.  You can easily register an account, proactively manage your money, access intuitive resources to build your financial confidence—and so much more.  This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.  At this app, we want to make it easier to manage your finances and give you the right tools to take smart steps toward your goals.  this app’s award-winning mobile app can help you take control of your finances today.  Connect your app experience with Siri and the Apple Watch to track your accounts—and your progress—while you’re on the go.  Securities offered and/or distributed by GWFS Equities, Inc. , Member FINRA/SIPC.  And this app will never sell your personal information to third parties.  The images provided are for illustrative purposes only.