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mission to help more people access affordable credit, build their credit
history, and rewrite their financial story.
Are you having issues? Select the issue you are having below and provide feedback to Empower.
By Jessica 2 weeks ago
Account details have been incorrectly provisioned
By Tamra Thompson 1 month ago
This is beyond frustrating! I keep getting in app notifications that say “You are approved for $100 advance, accept it when you need it” so I try to accept it and every time. It says “Your Wells Fargo account is not eligible. Please connect a different account.” So, it approved me with that account but it’s not eligible to receive the approved amount? Umm yea ok. The account was sure eligible for them to take their monthly fee out of. I think it’s a scam. They tell you you’re approved to get you to pay the monthly fee to qualify for cash advance then once you pay the fee and try to accept, suddenly your account isn’t eligible. Wow
By Ieasha green 1 month ago
I can't accept my cash advance it keep saying An unexpected error occurred
By Kevin Harris 3 months ago
Locked out
By Kaeley 3 months ago
My payment came out today instead of 3/21.
By Georgia Smith 4 months ago
It says "Unrecognized property exception - bad request error" and I have tried it like 15 times today to request a loan from my 401k
By Emily Snodgrass 5 months ago
I try to draw money off my app and it says unexpected error.
By Shannon Foraker 7 months ago
I cant find the app on the play store anymore
By Jonathan West 7 months ago
Just discovered that since September, my wife and I's social security payments are not transferring from our bank account. It appears that everything else is transferring OK.
By Walt D 7 months ago
The app stopped working with my credit union after 2 advances. Funny thing is it didn't stop working until after they got their money back. Seems suspicious to me.
By Joshua Walkup 8 months ago
I have been using empower for the past 3 months and everything worked great now when I try to get an advance it's telling me I need to update my bank account because it can't be used as a primary account
By ELAINE KNOLL 8 months ago
Empower was linked to my bank and was working great. The past 2 times I tried for an advance and a message is telling me that I have to link a different bank account? How can this happen. I use the same bank and it always worked. Please help. Thank you
By David Frederick 8 months ago
I'm trying to draw off my empower thrive and keep getting the unexpected error
By Alex 9 months ago
My empower app won’t open
By KC 10 months ago
Empower keep showing that I have unread messages. I have read all messages
By Quentin Bullock 11 months ago
After enter the card associated with my Flushing Bank account - I rcv a status message which says " I must enter the card associated with my paycheck from my institution
By Alexandra Olmeda 1 year ago
The app said it needs an update but it keeps showing an error in Google Play. App won't open at all.
By Joyce Martyn 1 year ago
Invalid confirmation Won't let me get advance
By Anthony parker 1 year ago
I get between 500 and 600 dollars direct deposited into my Dave banking account weekly on Thursdays and that account is the only one linked to my empower account and it worked fine for months, I used every week paying back and getting increased a little more each time. So, out of the blue- less than 1 month ago, i had payed off like a 125 dollar advance I think and the next day or so when I checked it, my advance amount had dropped down to like 25 bucks or something crazy. Checking back that afternoon it had gone up to like 75 and then the next day around 1 it was at 125. Thought about accepting it but really needed 150 or even 200 so held off. Late that night into the next morning it had DROPPED down to like 25 bucks and I was like wtf? It stayed like that until I checked it again that evening and it was back at 125 so I took it immediately lol, I didn't wanna miss my chance again apparently... So frustrating bc I depended on reborrowing that amount or more right back and repaying again next week as was my established pattern for weeks by then. This has been the 4th or 5th weeks doing this now but nothing changed on my end and I wanna know why?? What can I even do to get the legendary 250 amount lol? Seems sketchy at this point and I wonder how many actually are ever approved to get the full 250 each week 🤔
By Anthony parker 1 year ago
I get between 500 and 600 dollars direct deposited into my Dave banking account weekly on Thursdays and that account is the only one linked to my empower account and it worked fine for months, I used every week paying back and getting increased a little more each time. So, out of the blue- less than 1 month ago, i had payed off like a 125 dollar advance I think and the next day or so when I checked it, my advance amount had dropped down to like 25 bucks or something crazy. Checking back that afternoon it had gone up to like 75 and then the next day around 1 it was at 125. Thought about accepting it but really needed 150 or even 200 so held off. Late that night into the next morning it had DROPPED down to like 25 bucks and I was like wtf? It stayed like that until I checked it again that evening and it was back at 125 so I took it immediately lol, I didn't wanna miss my chance again apparently... So frustrating bc I depended on reborrowing that amount or more right back and repaying again next week as was my established pattern for weeks by then. This has been the 4th or 5th weeks doing this now but nothing changed on my end and I wanna know why?? What can I even do to get the legendary 250 amount lol? Seems sketchy at this point and I wonder how many actually are ever approved to get the full 250 each week 🤔
By Raquel DelDago 1 year ago
Empower will not let me update my bank information. They are added to my bank but they keep saying it’s the bank. I’m tired of their crap I’m deleting!
By Ryan 1 year ago
Any time I try to withdraw my advance, it gives me an error message stating the server is unavailable and to try back later. It's been doing this for 4 days. I've tried clearing data/cache and reinstalling, still nothing.
By Anthony Lynch 1 year ago
When I login it keeps flashing some of my I formation and then loads continuously flashing between
By Daishai Smith 1 year ago
Everytime I try to link my chase bank account with empower, it says there is some sort of unexpected error. This has been multiple instances on multiple days and weeks
By Robert Waters 1 year ago
Mine doesn't work at all days I'm locked out
By Kim Brown 1 year ago
Error has occurred with advance.
By Brady 1 year ago
Hello I have used empower for awhile now with no problems but a day ago it said I needed to update account connection and when I try it says institution not supported? my advance payment & member fee came out of my account yesterday but it’s saying it can’t connect? How is that even possible?
By David murray 1 year ago
Changed my advance from 200 to 100 advance has failed 3 times
By Jamiechambers 2 years ago
I have used empower for awhile now and it worked wellwith my chime account but since the last update I'm approved for my advance and it is saying my chime account is not eligible? I have reached out to customer support and no one can tell me why. I've tried all the suggestions still not working
By Lisa Wright 2 years ago
Once logged in app goes black and won’t reload
By William Hayes 2 years ago
Can't get code to sign up
By DeeAnna Bowers 2 years ago
not loading won’t let me access anything
By Kameron Ruiz 2 years ago
Hello I am trying to log into my bank account on my Android tablet. I get to the verify account where I take a pic of my ID and it crashes. What do I do
By Cheryl 2 years ago
Won't take me back to home screen to login
By Marvin Jeffery 2 years ago
He app Won't even start up. I keep getting a message "An unexpected error has occurred" and the app closes.
By Laneika 2 years ago
Took money out of my account and now Im getting an error
By Georgianna Koban 2 years ago
Empower will not let me pay my fee! I know this is a weird thing but it freezes on the pay back swcth. It doesn't even give me a "pay back" choice anymore. Am I doing something wrong? Is this an "on purpose" type of thing about not letting me pay?
By Christy sharpton 2 years ago
Empower took my payment out of my bank but now I can't get into the app or download it for new advance! Really frustrating
- Doesn’t link with my credit union so can’t use most of the features advertised
- Temporary outage with my credit union
- Charged the $8 monthly fee
- Did not qualify for the second month another $8 charged
- Not requiring enough
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Complete guide to troubleshoot Empower app on iOS and Android devices. Solve all Empower app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Empower Finance, developers of Empower.
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Developer: Empower Finance
E-Mail: [email protected]
Website: Visit Empower Website
Opening an this app Thrive line of credit restricts access to this app Cash Advance, with access restricted until the this app Thrive line of credit is closed and you meet the eligibility requirements for this app Cash Advance. Many factors impact your credit score, and while making on-time payments and keeping utilization low may improve your score, there is no guarantee this will improve your score. ** The Annual Percentage Rate is subject to change. Instant delivery is available for a 5% fee of the draw amount on the line of credit. If you choose to pay your draw on a date other than your next paycheck date, your rate will be 35. 99% APR or as otherwise required by state law. † Early access to paycheck deposit funds depends on the timing of the employer's submission of deposits. Think the credit system is stacked against you? So do we. this app is on a mission to help more people access affordable credit, build their credit history, and rewrite their financial story. We’ll send you 24/7 alerts to coach you on how to do better. this app charges an auto-recurring monthly subscription fee of $8 (a) after the 14-day free trial concludes for first-time customers, and (b) immediately for customers returning for a second or subsequent subscription. Cancel anytime. * Eligibility requirements apply. No credit score or security deposit to qualify. (this app is a financial technology company, not a bank. Start with a $200 revolving line of credit and grow to $1,000 with every on-time payment. If you choose to pay your draw in full on your next paycheck date, your rate will be 0% APR; if you miss your payment, you will accrue interest at 35. 99% APR and may incur late fees. An this app Thrive line of credit is subject to credit approval. There are no costs to open an this app Thrive line of credit. Free instant delivery is available for eligible customers with an activated this app Card. Perks of a credit card but with a debit card. Enjoy instant delivery and 0% APR** (when you pay your balance on your next paycheck date, otherwise 35. 99% APR). Building credit just got a whole lot easier. Wish payday came sooner? Wish no more. No interest, no late fees, no credit checks.