How to Cancel AncestryDNA

How to Cancel AncestryDNA

Written by on 2022-04-20

We have made it super easy to cancel AncestryDNA: Genetic Testing subscription
at the root to avoid any and all mediums "Ancestry.com" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete AncestryDNA: Genetic Testing

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of AncestryDNA to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel AncestryDNA: Genetic Testing subscription at the root to avoid any and all mediums "Ancestry.com" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel AncestryDNA: Genetic Testing Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on AncestryDNA (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for AncestryDNA: Genetic Testing, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel AncestryDNA: Genetic Testing Subscription on your Android device

To cancel AncestryDNA subscription on Android, you need to realize that deleting the AncestryDNA app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the AncestryDNA: Genetic Testing subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your AncestryDNA subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



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How to Cancel AncestryDNA: Genetic Testing Subscription on a Mac computer.

To cancel AncestryDNA subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the AncestryDNA: Genetic Testing app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel AncestryDNA: Genetic Testing Subscription on Paypal.

To cancel your AncestryDNA subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "AncestryDNA: Genetic Testing" or "Ancestry.com" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to AncestryDNA: Genetic Testing.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on AncestryDNA's website?

Here's how to cancel your AncestryDNA subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into AncestryDNA's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all AncestryDNA's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting Ancestry.com (the app developer) for help through the details of the app.

How to delete AncestryDNA account

You might have created an account on AncestryDNA during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to AncestryDNA via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check AncestryDNA's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.




Bonus: How to Delete AncestryDNA: Genetic Testing from your iPhone or Android.


Delete AncestryDNA: Genetic Testing from iPhone.

To delete AncestryDNA from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold AncestryDNA: Genetic Testing until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the AncestryDNA: Genetic Testing app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete AncestryDNA: Genetic Testing from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose AncestryDNA: Genetic Testing, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete AncestryDNA?

Our crowdsourced data from AncestryDNA and Justuseapp users, shows that it is Unrated to cancel a AncestryDNA subscription.

If you haven't rated AncestryDNA cancellation policy yet, Rate it here →.



What is AncestryDNA: Genetic Testing?

AncestryDNA® analyzes your genes to help you discover your ethnicity, communities of origin, family heritage, and DNA matches. Here are some discoveries you can make on the app after you’ve purchased an AncestryDNA® test: • Your origins in over 1,500 regions around the world. We analyze your DNA for clues and estimate where your ancestors were living generations ago. • The migration paths of your ancestors. See how they might have moved from one place to another over the centuries. • New relatives with DNA matches. Our advanced technology allows us to compare your DNA results with that of other AncestryDNA® members to find family connections, from immediate relatives to distant cousins. • Personal traits. Add Traits to your DNA results to see how your genes could influence 35+ fitness, nutrient, sensory and appearance traits. Combine AncestryDNA® with an Ancestry® membership to access records, build your family tree, and make even more personal discoveries. Easily purchase AncestryDNA® on the app or on our website. We’ll send you a DNA kit that includes a sample tube, a pre-paid envelope to mail in your sample, a unique activation code, and instructions for how it all works. Use the AncestryDNA® app to: • Activate your DNA test. • Get status updates while your DNA test is being processed. • View your ethnicity estimate and learn more about your origins. • View your communities and learn more about the people, places, and migration paths in your family’s past. • Easil...



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Have a Problem with AncestryDNA: Genetic Testing? Report Issue

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Why should I report an Issue with AncestryDNA: Genetic Testing?

  1. Pulling issues faced by users like you is a good way to draw attention of AncestryDNA: Genetic Testing to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a AncestryDNA: Genetic Testing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AncestryDNA: Genetic Testing.


User reviews of AncestryDNA


  • By RōbloxPro12
    5

    Short Wait

    I am super happy with the wait time on this! I have not gotten my results yet, but only has taken about two weeks for the final product! It took four days to be shipped from my house to their lab. It went from their lab to sample being processed in two days. From the DNA being processed, it took to days to go to the next stage, DNA extracted. Four days later it went from the DNA extracted, to the DNA analyzed stage! It took I think five or six days to finish DNA analyzing stage. Now all I have to do is wait a couple of days and my results will be ready! Thanks Ancestry! (By the way, I bought this on the $60 sale, I expected the wait time to be WAY longer since it said the processing would take about 6-8 weeks, and since there was a sale going on, I thought it would take even longer, since there was a sale and the demand was probably high, it only took about two weeks! WAY LESS THAN WHAT THE WAIT WAS!!!! THANKS AGAIN!!!



  • By windrider991
    5

    So Happy that I checked my DNA Story!!!

    When my wife Kristal and I had our DNA checked out with AncestryDNA, I had no idea at all, zero, none at all that I had any Irish in my DNA profile, and not only do I, it’s the Majority single contributor to it!!! This knowledge spurred me on to find my Irish relatives, again whom I never was told anything about, at any time, and behold I found her!!! My Great Grandmother Mary Carr was from Ireland, and she had emigrated to Canada with John Maves, a German. Their daughter, Kathryn Maves is my Grandmother on my mom’s side of the family! This years was the first year that I was able to celebrate St. Patrick’s Day, knowing that I am actually Irish too!!! O the joy of it all!!! Not only am I Irish, I also have English, Scottish, and Welsh too!!! Absolutely Thrilling!!! Thank you AncestryDNA!!!



  • By Anna May AMJ
    5

    Missing piece to my life-puzzle found

    I never thought this could/would happen: Almost three decades ago when I learned my biological mother’s name and subsequently met over 60 of her relatives, one of them told me what she knew of my biological father which was he had sons. As my busy life moved along raising my children, career, and so on, I figured it was unlikely if I did have brothers that I would ever know them. He was in his late 30’s when I was born and given up for adoption. Well via Ancestry I matched as “close family” with one of them. Now we are in contact and time will tell how what our future holds. Thank you Ancestry for all your dedication to these important matters. Sincerely, Anna May



  • By MikeTheSonicFan
    5

    Amazing accept for 1 thing

    This app rocks and is easier to use then the regular ancestry app for dna but some people’s results are a little different then just using the regular ancestry app or the website on my computer. For example my dad(who shall remain anonymous) is said to be 81% Europe South on my regular ancestry app but on the AncestryDNA app it says he’s 82% this has happened to some other people I’ve seen to. I understand that some results will change in the future but I would like u to make some improvements on this just so that the results are the same on all ancestry products and apps. Thanks!😀



  • By paperbackwriter78155
    5

    Finding My Clan

    Five years ago I did my father's line. not Ally enjoyed it but did not make a copy. Now, I am working on getting my ancestors Temple work done & I discover I have many relatives going very far back in time, with their work done! Next, I get Ancestry DNA and get a surprise! I am not exactly who I thought I was, so now I am trying to do my Swedish Grandfather's genealogy and make contact ultimately with his families clan. All the tools are here to do that. This is very exciting and rewarding work. All my children have their DNA done now so we are marching forward discovering those roots from which we sprung.




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