How to Cancel 23andMe

How to Cancel 23andMe

Written by on 2022-04-27

We have made it super easy to cancel 23andMe - DNA Testing subscription
at the root to avoid any and all mediums "23andMe, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate 23andMe's Cancelation Policy


Complete Guide to Cancel and Delete 23andMe - DNA Testing

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of 23andMe to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel 23andMe - DNA Testing subscription at the root to avoid any and all mediums "23andMe, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel 23andMe - DNA Testing Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on 23andMe (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for 23andMe - DNA Testing, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel 23andMe - DNA Testing Subscription on your Android device

To cancel 23andMe subscription on Android, you need to realize that deleting the 23andMe app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the 23andMe - DNA Testing subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your 23andMe subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from 23andMe?

Removing card details from 23andMe if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like 23andMe from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on 23andMe - DNA Testing or any other website using your Justuseapp card.
  5. Cancel the 23andMe subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact 23andMe directly. Get their Contact info →

How to Cancel 23andMe - DNA Testing Subscription on a Mac computer.

To cancel 23andMe subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the 23andMe - DNA Testing app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel 23andMe - DNA Testing Subscription on Paypal.

To cancel your 23andMe subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "23andMe - DNA Testing" or "23andMe, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to 23andMe - DNA Testing.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on 23andMe's website?

Here's how to cancel your 23andMe subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into 23andMe's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all 23andMe's contact details here

  2. Visit the website of 23andMe. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete 23andMe account

You might have created an account on 23andMe during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to 23andMe via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check 23andMe's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete 23andMe - DNA Testing from your iPhone or Android.

Delete 23andMe - DNA Testing from iPhone.

To delete 23andMe from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold 23andMe - DNA Testing until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the 23andMe - DNA Testing app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete 23andMe - DNA Testing from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose 23andMe - DNA Testing, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete 23andMe?

Our crowdsourced data from 23andMe and Justuseapp users, shows that it is Very Easy to cancel a 23andMe subscription.

If you haven't rated 23andMe cancellation policy yet, Rate it here →.

What is 23andMe - DNA Testing?

Explore your DNA with 23andMe. Discover how your DNA connects you to 1500+ geographic regions around the world. Gain insights into your health, traits, and more. • Ancestry + Traits Service includes Ancestry Composition — covering 1500+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more. • DNA Relative Finder allows you to opt-in to connect with other 23andMe customers who share your DNA and ancestors. • Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related. • Health + Ancestry Service includes everything in Ancestry + Traits Service plus 60+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.* Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports. In the app, you can also choose to answer survey questions and participate in 23andMe research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives. Our rigorous standards ensure quality service. • Our team of scientists and medical experts uses a robust process to develop reports and ensure validity. • Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with 23andMe - DNA Testing? Report Issue

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Why should I report an Issue with 23andMe - DNA Testing?

  1. Pulling issues faced by users like you is a good way to draw attention of 23andMe - DNA Testing to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a 23andMe - DNA Testing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 23andMe - DNA Testing.

User reviews of 23andMe

  • By klmckay

    My experience using 23&me

    I recently joined after my daughter did. Being an attorney who believes in the adage “trust but verify”, i did a lot of reading prior to joining & became sufficiently comfortable to want to take part in some research. (one can opt out at any time). This site is fascinating & addicting! (much more so for me than FB used to be). It’s exciting to see names of relatives of mine that I haven’t heard in years & be able to send a safe msg through the site to reacquaint. It is fascinating to see names of people I recall my parents talking about when I was a child & contact their offspring who are my DNA relatives. And people have messaged me looking to explore relatives we have in common. I found I share DNA with well over 1,000 people who have participated in 123&me. and the site shows a map of countries in which those DNA relatives are likely from or live now. At the least, the educational offerings on this site are worth exploring if you are thinking about finding relatives and exploring your heritage & your personality.

  • By Sbelmont73

    It Happened to Me!

    I never thought this site would actually help me find family, but I’m here to tell you it’s possible! I joined this site about 4 years ago in hopes of finding some of my bio family on my father’s side. I never met him and he never knew I existed. Until October 4, 2018. A possible 2nd cousin reached out to me and it turned out he’s my nephew. He led me to his dad- my 1/2 brother. He then led me to my biological father who is 80 years old now. It’s been an emotional rollercoaster but if you are hoping to find relatives- it’s definitely possible. I talk to my bio dad every week and we’ve exchanged a lot of photos and cards. I have 6 new 1/2 siblings and their families. My brother has been amazing and we are planning a vacation to meet in person this summer. We’ve been making up for lost time with cards, gifts, texts, FaceTime and lots of conversations. I’m very grateful for this site and what it has brought me! I went from being an only child to all this family!! Thank you 23andMe!!

  • By A Libby52

    Very much worth the investment!

    I actually received my kit as a Christmas gift. I grew up not knowing who my dad was. My mom was up front with me about what happened back in 1964 and she had an idea of who it was but wasn’t positive. Taking this DNA test confirmed who he was. I’ve since been in touch with a cousin 23andMe matched me with and was able to get pics of my grandmother and great grandmother on my dad’s side. It was very exciting! Her dad was my dad’s cousin. Unfortunately, he lost all the pics he had of them in a flood. I looked for my dad and discovered he passed away back in 1994 so that was disappointing. I would have loved to know more about him. My mom passed before I took this test and she would have been so happy to know I found family. If you are reading this review and wondering if you should try it, please do! It’s fun to see where all the people are in the world who share DNA with you! It’s wild to be 52 and finally learn who your dad is!

  • By rdhenze

    The sharing improvements are welcome

    How difficult would it be to add a legend for the colored dots next to DNA relative matches? I can’t find where you state for what they stand. Also, it would be good if 23&me were to add a section about the focus of the actual genetics research underway: we want to know what you know as you are learning more. I’ve answered a lot of Research Questions, which appear to be piped in by entities seeking to capitalize on findings drawing on our DNA and answers — not just 23&me. So, I’d like to know — succinctly and clearly — just what are 23&me’s data access and release policies? And disclosure about data belonging to your test subjects to insurance companies (or any financial leveraging of that data for remuneration from those who seek it for insurance or pharmaceutical or other business interests? Not buried in a 6-pt font, 20 page document that refers us all over your websites.

  • By NanaJas

    So exciting!

    Our adult children bought my husband and I these kits for Christmas, and because u procrastinate haha we finally sent them in this week :-) I was shocked to see how quickly they received and are processing our kits! I’m Very impressed with their service so far! Last night we did the questionnaires and I got so into it I ended up doing all of them - over 1100 questions total haha it was fun and interesting. I’m really looking forward to getting our results by the middle of June, and then I will add the Health part which is very important to me. I also think it’s definitely a fair price. So far I am extremely satisfied with this company and the whole process. I also love that they have a simple app for my iPhone so I can access it easily. Hope this helps whoever is reading this.

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