How to Cancel 23andMe

How to Cancel 23andMe

Written by on 2022-09-28

We have made it super easy to cancel 23andMe - DNA Testing subscription
at the root to avoid any and all mediums "23andMe, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel 23andMe?


Complete Guide to Cancel and Delete 23andMe - DNA Testing

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of 23andMe to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete 23andMe?

It is Very Easy to Cancel a 23andMe subscription. (**Crowdsourced from 23andMe and Justuseapp users)
If you haven't rated 23andMe cancellation policy yet, Rate it here →.


How to Cancel 23andMe - DNA Testing Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the 23andMe (subscription) you want to review.
  3. Click Cancel.

How to Cancel 23andMe - DNA Testing Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on 23andMe - DNA Testing (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel 23andMe - DNA Testing Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the 23andMe - DNA Testing app and then click on "Cancel Subscription".

How to Cancel 23andMe - DNA Testing Subscription on Paypal:

To cancel your 23andMe subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "23andMe - DNA Testing" or "23andMe, Inc." to cancel.

What to do if you Subscribed directly on 23andMe's Website:

  1. Reach out to 23andMe, Inc. - the company behind 23andMe directly: Get all 23andMe's contact details here

  2. Visit 23andMe website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete 23andMe account:

  1. Reach out directly to 23andMe via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check 23andMe's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete 23andMe - DNA Testing from iPhone:

To delete 23andMe from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold 23andMe - DNA Testing until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the 23andMe - DNA Testing app.

Delete 23andMe - DNA Testing from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose 23andMe - DNA Testing, » then click "Uninstall".


Explore your DNA with this app. Discover how your DNA connects you to 2000+ geographic regions around the world. Gain insights into your health, traits, and more. • Ancestry + Traits Service includes Ancestry Composition — covering 2000+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more. ◦ DNA Relative Finder allows you to opt-in to connect with other this app customers who share your DNA and ancestors. ◦ Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related. • Health + Ancestry Service includes everything in Ancestry + Traits Service plus 65+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.* Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports. In the app, you can also choose to answer survey questions and participate in this app research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives. Our rigorous standards ensure quality service. • Our team of scientists and medical experts uses a robust process to develop reports and ensure validity. • Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%. *Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden. Terms of service US (https://www.this UK, IE, FI, DK, SE, NL (https://www.this Canada (https://www.this All other countries (https://www.this

Reviews & Common Issues: 5 Comments

By klmckay

My experience using 23&me

I recently joined after my daughter did. Being an attorney who believes in the adage “trust but verify”, i did a lot of reading prior to joining & became sufficiently comfortable to want to take part in some research. (one can opt out at any time). This site is fascinating & addicting! (much more so for me than FB used to be). It’s exciting to see names of relatives of mine that I haven’t heard in years & be able to send a safe msg through the site to reacquaint. It is fascinating to see names of people I recall my parents talking about when I was a child & contact their offspring who are my DNA relatives. And people have messaged me looking to explore relatives we have in common. I found I share DNA with well over 1,000 people who have participated in 123&me. and the site shows a map of countries in which those DNA relatives are likely from or live now. At the least, the educational offerings on this site are worth exploring if you are thinking about finding relatives and exploring your heritage & your personality.

By Sbelmont73

It Happened to Me!

I never thought this site would actually help me find family, but I’m here to tell you it’s possible! I joined this site about 4 years ago in hopes of finding some of my bio family on my father’s side. I never met him and he never knew I existed. Until October 4, 2018. A possible 2nd cousin reached out to me and it turned out he’s my nephew. He led me to his dad- my 1/2 brother. He then led me to my biological father who is 80 years old now. It’s been an emotional rollercoaster but if you are hoping to find relatives- it’s definitely possible. I talk to my bio dad every week and we’ve exchanged a lot of photos and cards. I have 6 new 1/2 siblings and their families. My brother has been amazing and we are planning a vacation to meet in person this summer. We’ve been making up for lost time with cards, gifts, texts, FaceTime and lots of conversations. I’m very grateful for this site and what it has brought me! I went from being an only child to all this family!! Thank you this app!!

By A Libby52

Very much worth the investment!

I actually received my kit as a Christmas gift. I grew up not knowing who my dad was. My mom was up front with me about what happened back in 1964 and she had an idea of who it was but wasn’t positive. Taking this DNA test confirmed who he was. I’ve since been in touch with a cousin this app matched me with and was able to get pics of my grandmother and great grandmother on my dad’s side. It was very exciting! Her dad was my dad’s cousin. Unfortunately, he lost all the pics he had of them in a flood. I looked for my dad and discovered he passed away back in 1994 so that was disappointing. I would have loved to know more about him. My mom passed before I took this test and she would have been so happy to know I found family. If you are reading this review and wondering if you should try it, please do! It’s fun to see where all the people are in the world who share DNA with you! It’s wild to be 52 and finally learn who your dad is!

By rdhenze

The sharing improvements are welcome

How difficult would it be to add a legend for the colored dots next to DNA relative matches? I can’t find where you state for what they stand. Also, it would be good if 23&me were to add a section about the focus of the actual genetics research underway: we want to know what you know as you are learning more. I’ve answered a lot of Research Questions, which appear to be piped in by entities seeking to capitalize on findings drawing on our DNA and answers — not just 23&me. So, I’d like to know — succinctly and clearly — just what are 23&me’s data access and release policies? And disclosure about data belonging to your test subjects to insurance companies (or any financial leveraging of that data for remuneration from those who seek it for insurance or pharmaceutical or other business interests? Not buried in a 6-pt font, 20 page document that refers us all over your websites.

By NanaJas

So exciting!

Our adult children bought my husband and I these kits for Christmas, and because u procrastinate haha we finally sent them in this week :-) I was shocked to see how quickly they received and are processing our kits! I’m Very impressed with their service so far! Last night we did the questionnaires and I got so into it I ended up doing all of them - over 1100 questions total haha it was fun and interesting. I’m really looking forward to getting our results by the middle of June, and then I will add the Health part which is very important to me. I also think it’s definitely a fair price. So far I am extremely satisfied with this company and the whole process. I also love that they have a simple app for my iPhone so I can access it easily. Hope this helps whoever is reading this.

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