How to Cancel ecobee

How to Cancel ecobee

Written by on 2022-04-20

We have made it super easy to cancel ecobee subscription
at the root to avoid any and all mediums "ecobee" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate ecobee's Cancelation Policy


Complete Guide to Cancel and Delete ecobee

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel ecobee subscription at the root to avoid any and all mediums "ecobee" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel ecobee Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on ecobee (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for ecobee, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel ecobee Subscription on your Android device

To cancel ecobee subscription on Android, you need to realize that deleting the ecobee app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the ecobee subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your ecobee subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel ecobee Subscription on a Mac computer.

To cancel ecobee subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the ecobee app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel ecobee Subscription on Paypal.

To cancel your ecobee subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "ecobee" or "ecobee" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to ecobee.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on ecobee's website?

Here's how to cancel your ecobee subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into ecobee's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all ecobee's contact details here

  2. Visit the website of ecobee. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete ecobee account

You might have created an account on ecobee during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to ecobee via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete ecobee from your iPhone or Android.

Delete ecobee from iPhone.

To delete ecobee from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold ecobee until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the ecobee app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete ecobee from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose ecobee, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete ecobee?

Our crowdsourced data from ecobee and Justuseapp users, shows that it is Unrated to cancel a ecobee subscription.

If you haven't rated ecobee cancellation policy yet, Rate it here →.

What is ecobee?

An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. The ecobee mobile app is simply an extension of this experience. We update the app regularly to include newly released features and enhancements. Download the app to: - Install your device with step-by-step instructions. - Save even more energy by adjusting your thermostat settings and turning off unnecessary lights directly from your smartphone, tablet or Apple Watch. - Keep track of the comings and goings in your home with ecobee Smart Security, our smart home monitoring solution. - Monitor entryways, windows, drawers, and cabinets with intelligent alerts. - Get a clear view of home when SmartCamera detects unexpected activity. At ecobee, we value our customers' feedback. Have a question or a suggestion about the app? Tell us what you think at [email protected] ecobee. Smart that makes a difference.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 1 Comments

By Andy
Apr 29 2022

I have a new ecobee 3 lite and have viewed usage data on their web portal - would rather leave the mobile app. off my phone. I can see set point and house temperature data but not outdoor temperatures.

Their support rep said I can only enter the location from the mobile app. Apparently this used to be possible via the web portal, but no more. I will not be coerced into installing yet another invasive mobile app. just to tell my thermostat where it is!

Have a Problem with ecobee? Report Issue

Leave a comment:

Why should I report an Issue with ecobee?

  1. Pulling issues faced by users like you is a good way to draw attention of ecobee to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ecobee customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ecobee.

User reviews of ecobee

  • By the_real_jedi

    I really like this product, and I’ve had it for more than 3 years!

    I installed my ecobee 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the ecobee app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.

  • By I Don't Review Things

    Instructions for fixing app after last weeks update

    I see countless reviews reporting the same issue after last weeks update rendered the app unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices): Go to settings > scroll down to find and select Ecobee > turn on the “force log out” feature > DO NOT OPEN ECOBEE APP YET > go to home screen and uninstall ecobee app without opening it (this is critical) > reinstall ecobee app > log in now works and you can allow ecobee access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!

  • By Snotori


    First have to say LOVE this app & product. When my husband first got it I thought it was just a frivolous thing cause the changer was right there on the wall and our house isn’t huge so it only take a second or two to walk to it however I now agree we need one of these in any house we move into. Just love not having to leave the comfort of my own bed to get more air or heat 😊👍 Ok that aside the reason for only 4 stars is the current update has prevented me from having access to my system. It’s like one of those annoying wait while we load it “wait circles” spinning around then it says “trouble accessing the system try again. Which of course doesn’t work. I figure I’ll just access it from my iPad but nope that doesn’t work either. Hope this gets fixed soon 😞

  • By chrisjn

    Works but with problems

    I have an Ecobee3 at my house and a latest generation Nest thermostat at my mother’s. On paper the Ecobee3 seems like it is better. More customizations, remote sensors have both temperature and occupancy information, native Apple Watch app (Nest discontinued theirs however there is 3rd party support although Google has caused some problems with that), Homekit, IFTTT support. Unfortunately the user experience can be frustrating. App updates break features. Ecobee servers go down regularly (either scheduled or unscheduled). Emails take several days to get a response and the first response will be a canned response without any value. It will take several replies to their response before you will get a reply that indicates they are paying attention to what you are saying. They really seem to be trying but it seems to be a perpetually unpolished product. The Nest thermostat and app generally just work (I’ve only contacted support once and once had to search google for a remote sensor problem). The Ecobee3 works well enough that I’m not going to replace it with a Nest (especially after Google’s takeover and Works with Nest discontinuation). But if the Ecobee3 died I’d probably buy a Nest.

  • By CpOaktonVa

    Eco+ service forced on you with no opt out

    I’ve got two of these series 4 in our house and have really liked them until the last month. We didn’t buy nest because I just don’t trust google. (Prior review material deleted from here forward.) I’ve updated this review over the last few weeks a few times as I went from a huge fan to being very upset due to their rollout of eco+ and now back to neutral. Eco+ as originally rolled out required you to accept terms and conditions that gave them the ability to enroll you in power company programs that allow your thermostat to be remotely controlled. They’ve subsequently changed it so you can decline them and not receive the functionality. It’s hard to know if this was just a poorly rolled out feature or if they did it to drive revenue as I would assume they’d be paid some type of fee for enrolling customers. In either case, I hope they are much more cautious going forward. Also, I hope that the eco+ function has an ‘off’ setting, not just a minimum. Lastly, unclear if it’s just my situation but the Alexa functionality that has worked like a dream the last year is suddenly hinkey. Maybe it’s just a coincidence. I really hope this company errs on the side of their customer and transparency. As these devices get smarter and more invasive we need examples of companies that take extra care to leave their customers in full control.

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