How to Cancel DocuSign

How to Cancel DocuSign

Written by on 2022-04-14

We have made it super easy to cancel DocuSign - Upload & Sign Docs subscription
at the root to avoid any and all mediums "DocuSign" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete DocuSign - Upload & Sign Docs

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of DocuSign to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel DocuSign - Upload & Sign Docs subscription at the root to avoid any and all mediums "DocuSign" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel DocuSign - Upload & Sign Docs Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on DocuSign (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for DocuSign - Upload & Sign Docs, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel DocuSign - Upload & Sign Docs Subscription on your Android device

To cancel DocuSign subscription on Android, you need to realize that deleting the DocuSign app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the DocuSign - Upload & Sign Docs subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your DocuSign subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from DocuSign?

Removing card details from DocuSign if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like DocuSign from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on DocuSign - Upload & Sign Docs or any other website using your Justuseapp card.
  5. Cancel the DocuSign subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact DocuSign directly. Get their Contact info →



How to Cancel DocuSign - Upload & Sign Docs Subscription on a Mac computer.

To cancel DocuSign subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the DocuSign - Upload & Sign Docs app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel DocuSign - Upload & Sign Docs Subscription on Paypal.

To cancel your DocuSign subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "DocuSign - Upload & Sign Docs" or "DocuSign" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to DocuSign - Upload & Sign Docs.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on DocuSign's website?

Here's how to cancel your DocuSign subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into DocuSign's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all DocuSign's contact details here

  2. Visit the website of DocuSign. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete DocuSign account

You might have created an account on DocuSign during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to DocuSign via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check DocuSign's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.




Bonus: How to Delete DocuSign - Upload & Sign Docs from your iPhone or Android.


Delete DocuSign - Upload & Sign Docs from iPhone.

To delete DocuSign from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold DocuSign - Upload & Sign Docs until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the DocuSign - Upload & Sign Docs app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete DocuSign - Upload & Sign Docs from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose DocuSign - Upload & Sign Docs, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete DocuSign?

Our crowdsourced data from DocuSign and Justuseapp users, shows that it is Very Easy to cancel a DocuSign subscription.

If you haven't rated DocuSign cancellation policy yet, Rate it here →.



What is DocuSign - Upload & Sign Docs?

DocuSign eSignature is the world’s #1 way to send and sign agreements from practically anywhere, at any time. Your signature is your word, so no wonder millions of people around the world trust our eSignature solution. From any device and anywhere, streamline how business gets done with the free DocuSign mobile app. Send documents from anywhere, on any device. In a bind? Upload your document to the DocuSign mobile app, and with a few taps collect legally binding signatures from anywhere. Send the complete document to anyone via email, Dropbox, Box, Evernote, Google Drive, and more. Sign documents for free. Signing is free with DocuSign. Simply upload the document, select yourself as the signer, and create your own signature. Manage agreements on the go. Check signing status, remind parties to sign and void agreements—all from your mobile device. Stay on top of your workflows from anywhere. Real-time updates. Receive real-time push notifications when a document has been signed. Stay in the loop even when not in the office. Multiple signers? No problem. Tag your document for signature from a select number of fields by simply dragging and dropping the tags. With our updated sending experience, preparing a document for signature just got easier. Legally binding. See why hundreds of millions of users trust DocuSign to collect signatures on agreements. With a complete audit trail, you can see who signed when and where. Documents are encrypted, which means it’s safer and mo...



Stop ridiculous app charges!


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Comments


  • By Wanda Welch

    I’ve tried to cancel my subscription and I’m still being charged, please cancel this and I can’t find a telephone number anywhere




  • By Adam

    This business sucks and feels like a scam. Multiple unauthorized charges to credit card and there's no plan associated with the account! Trying to cancel/close the account and their site and support is pure garbage. Steer clear from this fraudulent company.





Reported Issues: 5 Comments

By Maria
Mar 21 2022

I signed up for a free trial, but the app is not needed. I would like to close my account. Have tried to close account myself but instructions are to confusing. If my account is not closed and I receive any bills I will be contacting trading standards.



By Joan O Connor
Aug 18 2021

I signed up for free trial tonight but want to cancel it. When I follow the steps on Docusign it just freezes. Please can you cancel.



By Karolina Rios
Jun 16 2021

I want to cancel my subscription. It won’t allow me.



By Wanda Welch
May 24 2021

I’ve tried to cancel my subscription and I’m still being charged, please cancel this and I can’t find a telephone number anywhere



By Joanne Cook
May 11 2021

I took up the offer for a free trial but I no longer with to use it. I have not use the service could you please cancel my free trial straight away as the cancellation process is very confusing.
Thank you Joanne Cook 11/05/2020





Have a Problem with DocuSign - Upload & Sign Docs? Report Issue

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Why should I report an Issue with DocuSign - Upload & Sign Docs?

  1. Pulling issues faced by users like you is a good way to draw attention of DocuSign - Upload & Sign Docs to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a DocuSign - Upload & Sign Docs customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DocuSign - Upload & Sign Docs.


User reviews of DocuSign


  • By Curran24
    5

    DocuSign is the Best and it's simple

    One of my favorite apps! I've been using DocuSign for years and have had no complaints. It's simple and user friendly. If you can't figure it out, then it probably has something to do with you and not the app or service itself. I use this a lot with my job and also with my family and friends. Signing documents can't get any easier. It literally take me less than a few minutes to import a document into DocuSign, place signature and/or other necessary fill-in’s, and email the signed copy right back to myself, or necessary party.



  • By ilikeapu
    5

    Latest update rocks

    I’ve been using this app for the last year and a half. Typically it’s a last resort because it was clunky and didn’t have all the features I needed so I’d generally prefer to wait til I was at my laptop. The most recent updates (which I discovered just now by accident) have made me VERY happy. Able to edit/send drafts now. Easier to change between signers. Easier to add documents. I suspect there are other changes as well but I am satisfied with those I mentioned. Much needed improvements are going to make my work life a little easier.



  • By Julie Juliano
    5

    Amazing app

    Coming from a hi tech career and into Real estate I was disappointed with the technology or lack there of. However, Docusign has truly transformed my business and the ease of use for my clients - even the not so tech savvy. I am able to do anything anytime from my phone or laptop. It is a phenomenal app and I give it my highest accolades and strongly recommend for any agent. Being a Masters club member I appreciate any app that makes me more efficient and helps my clients.



  • By texasguppie
    5

    MAKES LIFE SIMPLE!

    When a document arrives that needs immediate attention and I’m not at home or in the office, DocuSign makes taking care of business a piece of cake! If you don’t have DocuSign you’re probably still wearing a powder blue leisure suit, white shoes and matching belt! Step into this century and download DocuSign (you can still allow BeeGees music to play in the background as you take that step but get rid of the gold chains and 8-track player!)



  • By cvonline
    4

    Spotty function and support

    UPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time.




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