How to Cancel Citi

How to Cancel Citi

Written by on 2022-09-02

We have made it super easy to cancel Citi Mobile® subscription
at the root to avoid any and all mediums "Citibank" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel Citi?


Complete Guide to Cancel and Delete Citi Mobile®

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of Citi to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel Citi Mobile® Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Citi (subscription) you want to review.
  3. Click Cancel.

How to Cancel Citi Mobile® Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Citi Mobile® (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel Citi Mobile® Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citi Mobile® app and then click on "Cancel Subscription".

How to Cancel Citi Mobile® Subscription on Paypal:

To cancel your Citi subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Citi Mobile®" or "Citibank" to cancel.

What to do if you Subscribed directly on Citi's Website:

  1. Reach out to Citibank - the company behind Citi directly: Get all Citi's contact details here

  2. Visit Citi website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Citi account:

  1. Reach out directly to Citi via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check Citi's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete Citi Mobile® from iPhone:

To delete Citi from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citi Mobile® until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citi Mobile® app.

Delete Citi Mobile® from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Citi Mobile®, » then click "Uninstall".


Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
 Card Replacement: Request a new card if your original is lost, stolen or damaged this app Mobile® Snapshot: Quickly review key account info – without having to sign in every time
 Zelle®: A fast, fee-free way within the this app Mobile App to pay and easily split payments with people you trust.** 
 Mobile Check Deposit: Quickly and easily deposit checks from anywhere ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S. Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily
 Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts 
 Bill management*: View and manage your bills and recurring payments in one place FICO® Score : this app credit card customers can view their FICO® Score for free Make payments, including automatic payments, and transfers. Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure 
 this app® Quick Lock: Lock or unlock your lost or misplaced card 
 PIN Reset: Reset your debit card PIN from your mobile device 
 Enable Touch ID® or Face ID® for a fast and safe way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.this and our notice at collection at https://online.this to learn more about privacy at this app. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.this

Reviews & Common Issues: 5 Comments

By Kuron Kuhr

A Most Useful App!

This is the most useful app out there for this app cardholders. Thanks to the this app app, we discovered that, while on a cruise, the cruise line was charging some unknown person for our onboard purchases (their mistake). The cruise line does an authorization for every onboard purchase made and none were showing up on our account on the this app app. A trip to Guest Services got us all fixed up. This would have been a big nightmare for us and the other mysterious cardholder if it hadn't been nipped in the bud. The this app app has been very handy for us in many other ways too. When we make a purchase in a foreign currency, the purchase shows up instantly as an authorization in USD so we can see the exchange rate on the purchase. Then there are the obvious benefits of seeing unauthorized charges before they hit your account, how much is left on your credit line and checking statement, making payments, etc., etc..

By Pay to play??

Problems with posting - app is great

The app functions perfect i truly have no issues with only problem is the first page that you pull up with your available balance(s).. It will show 0.00 when it is actually in the negative.. Not letting you deposit in time to avoid overdraft fees.. The same goes with making payments.. If i make a paymwnt today.. I want to see it hit my account and i want that money to go out today.. Too often do i check my balance see its good and a day later i log in and i got hit with overdraft when i saw a positive balance less than 24 hours ago.. Or a payment that i place today does not go out or post until 3 business days later.. But like i said those are banking issues not app issues.. Although it could show balance an then true balance underneath if it is in the negative on the first screen )quick menu)

By Jvnice

Great app

The app has improved, but also with so many changes it has become more complicated to use. People want to use familiarity, every time they update the app, you have to learn how to do things differently every single time. For example, when you would transfer funds from one account to the other, before you used to select where you are taking the funds from and where they are going to, now when you go to the transfer section, it doesn’t tell you where from or where to, the moment you pick an account, that is automatically y where it is going to transfer to, and what’s worst it is the second line in the transfer information screen, before the first account you chose was where the money was coming from, and it was the first line, now it’s the second and it it the destination, when you try to correct it, you have to exit the entire section, and choose where your transferring to instead of just choosing another account.

By StefanMRK

often updates, but of corse it's no EU bank

this app makes many updates, so always keep enough data space left on your hard disk. App is far away from being perfect, but for almost everyday banking things it's acceptable. If you pay your own credit card invoice and just transfer between your own this app accounts, it NEVER shows the amount! The screen shows 0.00 only, that could be a surprise (happened on e to me) and it transfers the full open balance which of course was way different to the invoice amount, why pay too early! (pay in full EVERY month!) Infos pretty up to date otherwise, account easy displayed, FICO score shown for free and Thankyou Balance all available once you log in to your account within the App. BUT as said, if you know how a EU (or even better, a German) Bank works, this is going back to stone age with this app! (Maybe that's why Citibank pulled out of Germany, years ago? Couldn't keep up!) From the safety features, 1 step log in and transactions is NOT safe, i think, but again, it's a US Bank . . . Safety means not much in the banking sector, so is this App, but it's the same with BoA and Chase too. 👎🏻 Just so you be warned! It's your money, never trust anybody with it, not even your Bank or there App's 😉 Always double check each transaction.

By :::::::::::

So many bugs!

I’ve had the app for a long time. I’ve had a credit card linked to Citibank for over a decade. But today, when I tried to set up my app with the thumb print, it not only didn’t work...but it locked me out. THEN...when I tried to reset password, which is all it lets me do to get back in, it asked for my credit card number for verification. I entered all the correct info...and it tells me the card isn’t linked to my account. Uh, yes it is. But it says I can link it I play along and do that, it says I linked it successfully, which is just swell considering it’s already been linked for many years, but whatever makes you happy. So I go back to signing in, it says I’m still locked out and to reset my password. So here I am in this loop again, but least I know for sure my card is linked. So I go through that, put in the number and info...and AGAIN, it tells me the card isn’t linked. I actually tried the whole loop another time!! And it doesn’t work! Citibank, please! Pay attention, your app has bugs, bad ones, and gets stuck in a loop without any way out. You have no idea how annoying this is! So after 10 hours, I’m STILL locked out with no way of getting in. You have a lot of fixing to do Citibank. Please...make this fool proof. You probably don’t realize what goofs this has going for it. I do not recommend this app. I used to, but not after today, this is too big a boo-boo.

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