How to Cancel Citi

This is the most useful app out there for this app cardholders. Thanks to the this app app, we discovered that, while on a cruise, the cruise line was charging some unknown person for our onboard purchases (their mistake). The cruise line does an authorization for every onboard purchase made and none were showing up on our account on the this app app. A trip to Guest Services got us all fixed up. This would have been a big nightmare for us and the other mysterious cardholder if it hadn't been nipped in the bud. The this app app has been very handy for us in many other ways too. When we make a purchase in a foreign currency, the purchase shows up instantly as an authorization in USD so we can see the exchange rate on the purchase. Then there are the obvious benefits of seeing unauthorized charges before they hit your account, how much is left on your credit line and checking statement, making payments, etc., etc..

The app functions perfect i truly have no issues with it..my only problem is the first page that you pull up with your available balance(s).. It will show 0.00 when it is actually in the negative.. Not letting you deposit in time to avoid overdraft fees.. The same goes with making payments.. If i make a paymwnt today.. I want to see it hit my account and i want that money to go out today.. Too often do i check my balance see its good and a day later i log in and i got hit with overdraft when i saw a positive balance less than 24 hours ago.. Or a payment that i place today does not go out or post until 3 business days later.. But like i said those are banking issues not app issues.. Although it could show balance an then true balance underneath if it is in the negative on the first screen )quick menu)

The app has improved, but also with so many changes it has become more complicated to use. People want to use familiarity, every time they update the app, you have to learn how to do things differently every single time. For example, when you would transfer funds from one account to the other, before you used to select where you are taking the funds from and where they are going to, now when you go to the transfer section, it doesn’t tell you where from or where to, the moment you pick an account, that is automatically y where it is going to transfer to, and what’s worst it is the second line in the transfer information screen, before the first account you chose was where the money was coming from, and it was the first line, now it’s the second and it it the destination, when you try to correct it, you have to exit the entire section, and choose where your transferring to instead of just choosing another account.

this app makes many updates, so always keep enough data space left on your hard disk. App is far away from being perfect, but for almost everyday banking things it's acceptable. If you pay your own credit card invoice and just transfer between your own this app accounts, it NEVER shows the amount! The screen shows 0.00 only, that could be a surprise (happened on e to me) and it transfers the full open balance which of course was way different to the invoice amount, why pay too early! (pay in full EVERY month!) Infos pretty up to date otherwise, account easy displayed, FICO score shown for free and Thankyou Balance all available once you log in to your account within the App. BUT as said, if you know how a EU (or even better, a German) Bank works, this is going back to stone age with this app! (Maybe that's why Citibank pulled out of Germany, years ago? Couldn't keep up!) From the safety features, 1 step log in and transactions is NOT safe, i think, but again, it's a US Bank . . . Safety means not much in the banking sector, so is this App, but it's the same with BoA and Chase too. 👎🏻 Just so you be warned! It's your money, never trust anybody with it, not even your Bank or there App's 😉 Always double check each transaction.

I’ve had the app for a long time. I’ve had a credit card linked to Citibank for over a decade. But today, when I tried to set up my app with the thumb print, it not only didn’t work...but it locked me out. THEN...when I tried to reset password, which is all it lets me do to get back in, it asked for my credit card number for verification. I entered all the correct info...and it tells me the card isn’t linked to my account. Uh, yes it is. But it says I can link it now...so I play along and do that, it says I linked it successfully, which is just swell considering it’s already been linked for many years, but whatever makes you happy. So I go back to signing in, it says I’m still locked out and to reset my password. So here I am in this loop again, but thinking...at least I know for sure my card is linked. So I go through that, put in the number and info...and AGAIN, it tells me the card isn’t linked. I actually tried the whole loop another time!! And it doesn’t work! Citibank, please! Pay attention, your app has bugs, bad ones, and gets stuck in a loop without any way out. You have no idea how annoying this is! So after 10 hours, I’m STILL locked out with no way of getting in. You have a lot of fixing to do Citibank. Please...make this fool proof. You probably don’t realize what goofs this has going for it. I do not recommend this app. I used to, but not after today, this is too big a boo-boo.