How to Cancel Citizens Bank

I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app.

I’ve only been a customer for a few months but I am already a fan. I use my debit card heavily and the main reason I switched from chase and US Bank was I got tired of constantly having to verify my transactions. Yes I used my card at a gas station yes I ordered something through PayPal. If you’ve ever had to constantly deal with these annoying instances you get sick and tired of it quickly. At citizens I haven’t had any issues. Love not being embarrassed when my card would be declined at the other banks and I’d have to call and verify.

I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with the app. It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using different I.D.’s (for business and home checking). My only complaint is that facial i.d. works for only one of the two logon i.d.’s, but I haven’t looked into it to see if I can resolve that since I only use the second logon occasionally. Standing back, I’ll say that in the scheme of things, this app is SO MUCH better than how we used to bank that we all have good reason to appreciate it.

We are in the year 2018 this app should be not feel as though I am in 2012. With other mobile banking apps you are notified when a purchase is made (very important in terms of security) you don’t get that with this app. Transaction descriptions are sometimes vague once again, with other apps there is more detail (this is useful for those who do not check everyday). Lastly, the app is always “currently unavailable”. You’d think they’d be making updates but nah same old app with no updates since I got it (which was back in 2015). I guess the app compliments there customer service “crappy”.

I have had an account with Citizens since they bought out US trust. That’s a very long time. I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had. If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.

I am unable to log in to my account. I get the spinning circle. I don’t know how to disable my account and then reinstall. I’m at a loss here. Please help.