How to Cancel Citizens Bank

How to Cancel Citizens Bank

Written by on 2022-09-29

We have made it super easy to cancel Citizens Bank Mobile Banking subscription
at the root to avoid any and all mediums "Citizens Bank, N.A." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel Citizens Bank?


Complete Guide to Cancel and Delete Citizens Bank Mobile Banking

A few things to note and do before cancelling:

  1. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  2. Cancelling a subscription during a free trial may result in losing the trial account.
  3. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel Citizens Bank Mobile Banking Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Citizens Bank (subscription) you want to review.
  3. Click Cancel.

How to Cancel Citizens Bank Mobile Banking Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Citizens Bank Mobile Banking (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel Citizens Bank Mobile Banking Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citizens Bank Mobile Banking app and then click on "Cancel Subscription".

How to Cancel Citizens Bank Mobile Banking Subscription on Paypal:

To cancel your Citizens Bank subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Citizens Bank Mobile Banking" or "Citizens Bank, N.A." to cancel.

What to do if you Subscribed directly on Citizens Bank's Website:

  1. Reach out to Citizens Bank, N.A. - the company behind Citizens Bank directly: Get all Citizens Bank's contact details here

  2. Visit Citizens Bank website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Citizens Bank account:

  1. Reach out directly to Citizens Bank via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete Citizens Bank Mobile Banking from iPhone:

To delete Citizens Bank from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citizens Bank Mobile Banking until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citizens Bank Mobile Banking app.

Delete Citizens Bank Mobile Banking from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Citizens Bank Mobile Banking, » then click "Uninstall".


Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2022 Citizens Financial Group, Inc. All rights reserved.
Citizens is a brand name of Citizens Bank, N.A. Member FDIC

Reviews & Common Issues: 6 Comments

By LoVermont802.0

I don’t understand the 1 stars

I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app.

By russgibson

No constant verification on debit card transactions

I’ve only been a customer for a few months but I am already a fan. I use my debit card heavily and the main reason I switched from chase and US Bank was I got tired of constantly having to verify my transactions. Yes I used my card at a gas station yes I ordered something through PayPal. If you’ve ever had to constantly deal with these annoying instances you get sick and tired of it quickly. At citizens I haven’t had any issues. Love not being embarrassed when my card would be declined at the other banks and I’d have to call and verify.

By Pleased user 123456

Works well

I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with the app. It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using different I.D.’s (for business and home checking). My only complaint is that facial i.d. works for only one of the two logon i.d.’s, but I haven’t looked into it to see if I can resolve that since I only use the second logon occasionally. Standing back, I’ll say that in the scheme of things, this app is SO MUCH better than how we used to bank that we all have good reason to appreciate it.

By Ashley404

It’s 2018

We are in the year 2018 this app should be not feel as though I am in 2012. With other mobile banking apps you are notified when a purchase is made (very important in terms of security) you don’t get that with this app. Transaction descriptions are sometimes vague once again, with other apps there is more detail (this is useful for those who do not check everyday). Lastly, the app is always “currently unavailable”. You’d think they’d be making updates but nah same old app with no updates since I got it (which was back in 2015). I guess the app compliments there customer service “crappy”.

By mynickname66


I have had an account with Citizens since they bought out US trust. That’s a very long time. I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had. If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.

By Jeannette Bowman
Jul 19 2021

I am unable to log in to my account. I get the spinning circle. I don’t know how to disable my account and then reinstall. I’m at a loss here. Please help.

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