How to Cancel Citizens Bank

How to Cancel Citizens Bank

Written by on 2021-01-07

We have made it super easy to cancel Citizens Bank Mobile Banking subscription
at the root to avoid any and all mediums "Citizens Bank, N.A." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does Citizens Bank's Cancellation Policy make you feel?

Complete Citizens Bank Mobile Banking Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Citizens Bank Mobile Banking subscription at the root to avoid any and all mediums "Citizens Bank, N.A." (the developer) uses to bill you. Now let us get into the crux of this guide.


Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

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How to Cancel Citizens Bank Mobile Banking Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Citizens Bank (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Citizens Bank Mobile Banking, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Citizens Bank Mobile Banking Subscription on your Android device

To cancel Citizens Bank subscription on Android, you need to realize that deleting the Citizens Bank app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Citizens Bank Mobile Banking subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Citizens Bank subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Citizens Bank Mobile Banking Subscription on a Mac computer.

To cancel Citizens Bank subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Citizens Bank Mobile Banking app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Citizens Bank Mobile Banking Subscription on Paypal.

To cancel your Citizens Bank subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Citizens Bank Mobile Banking" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Citizens Bank Mobile Banking.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on Citizens Bank's website?

Here's how to cancel your Citizens Bank subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Citizens Bank Mobile Banking's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Citizens Bank Mobile Banking here →
  2. If the company has an app they developed in the Appstore, you can try contacting Citizens Bank, N.A. (the app developer) for help through the details of the app.

How to delete Citizens Bank account

You might have created an account on Citizens Bank during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Citizens Bank via Justuseapp. Get all Contact details →

Bonus: How to Delete Citizens Bank Mobile Banking from your iPhone or Android.

Delete Citizens Bank Mobile Banking from iPhone.

To delete Citizens Bank from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Citizens Bank Mobile Banking until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Citizens Bank Mobile Banking app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Citizens Bank Mobile Banking from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Citizens Bank Mobile Banking, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

Citizens Bank's Cancellation Policy.

Our crowdsourced data from Citizens Bank and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Citizens Bank subscription.

Have you rated? If you haven't rated Citizens Bank, Rate it here →.

What is Citizens Bank Mobile Banking?

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2020 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC

Have a Problem with Citizens Bank Mobile Banking? Report Issue

Leave a comment:

Why should I report an Issue with Citizens Bank Mobile Banking?

  1. Pulling issues faced by users like you is a good way to draw attention of Citizens Bank Mobile Banking to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Citizens Bank Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citizens Bank Mobile Banking.

User reviews of Citizens Bank

  • By LoVermont802.0

    I don’t understand the 1 stars

    I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app.

  • By russgibson

    No constant verification on debit card transactions

    I’ve only been a customer for a few months but I am already a fan. I use my debit card heavily and the main reason I switched from chase and US Bank was I got tired of constantly having to verify my transactions. Yes I used my card at a gas station yes I ordered something through PayPal. If you’ve ever had to constantly deal with these annoying instances you get sick and tired of it quickly. At citizens I haven’t had any issues. Love not being embarrassed when my card would be declined at the other banks and I’d have to call and verify.

  • By Pleased user 123456

    Works well

    I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with the app. It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using different I.D.’s (for business and home checking). My only complaint is that facial i.d. works for only one of the two logon i.d.’s, but I haven’t looked into it to see if I can resolve that since I only use the second logon occasionally. Standing back, I’ll say that in the scheme of things, this app is SO MUCH better than how we used to bank that we all have good reason to appreciate it.

  • By Ashley404

    It’s 2018

    We are in the year 2018 this app should be not feel as though I am in 2012. With other mobile banking apps you are notified when a purchase is made (very important in terms of security) you don’t get that with this app. Transaction descriptions are sometimes vague once again, with other apps there is more detail (this is useful for those who do not check everyday). Lastly, the app is always “currently unavailable”. You’d think they’d be making updates but nah same old app with no updates since I got it (which was back in 2015). I guess the app compliments there customer service “crappy”.

  • By mynickname66


    I have had an account with Citizens since they bought out US trust. That’s a very long time. I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had. If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.

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