delete TraceCovid

How to Delete TraceCovid

Published by Department of Health Abu Dhabi

We have made it super easy to delete TraceCovid account and/or app.


Guide to Delete TraceCovid

Things to note before removing TraceCovid:

  1. The developer of TraceCovid is Department of Health Abu Dhabi and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Department of Health Abu Dhabi holding their data to delete it. The law mandates that Department of Health Abu Dhabi must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Department of Health Abu Dhabi delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


     


How to delete TraceCovid account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to TraceCovid via Justuseapp. Get all Contact details →

Option 2: Visit the TraceCovid website directly Here →

Option 3:   Contact TraceCovid Support/ Customer Service:

  1. 45.45% Contact Match


  2. 58.82% Contact Match




How to Delete TraceCovid from your iPhone or Android.


Delete TraceCovid from iPhone.

To delete TraceCovid from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold TraceCovid until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the TraceCovid app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete TraceCovid from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose TraceCovid, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with TraceCovid? Report Issue

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What is TraceCovid?

this app is a mobile app that allows users to detect another device with the same installed app and share proximity data with it. For example, when you are at a supermarket, upon close proximity with someone who has also installed the this app app as you do, the app on both your devices will exchange an encrypted Secure Tracing Identifier (STI) and store the exchanged STI locally on your devices. The STI consists of anonymised data and timestamp. No personally identifiable information is collected. When one of the users is infected with the virus, the official authorities will request the infected user to upload the list of STI stored locally on his or her device. This enables the official authorities to react faster and reach out to possibly infected people to render the necessary health care, and potentially minimise the spread of the virus.



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