Contact EveryDollar Support

My husband and I purchased this app to help keep us both on the same page about our budget, after ready Dave Ramsey’s books. At first it was great, just set the budget and drag and drop. Then our bank had an outage on the app, three months later our bank still has an outage. I’ve spoken with technical support for the last three months and they have no idea how long it will take to get the bank back. All the while the Mint app is connected to our bank, which is free. So I keep asking and keep getting the same “ we hope to have it fixed soon” message. I finally got so fed up I contacted iTunes to get a refund, but of course, we had canceled the subscription to not renew at the year mark, we couldn’t get any sort of refund. Which we didn’t know, because we followed the instructions from the every dollar company on how to get a refund. So now we are out WAY too much money for an app that literally doesn’t work, and the company has stated there is nothing they can do for us because we purchased the subscription through iTunes and not online. My suggestion, don’t waste your money. Find a different budgeting app that is more reliable or at least cheaper, because if you bank loses connection you won’t see a dime back, which to me seems cruelly ironic.

I tried this app for a week, and in general, it has some very good features. However, once you have signed up for the “plus” account, it seems you can only add bank accounts that are electronically linked, and not all banks are supported. I have 3 accounts, all of which I access online regularly, that are not supported by EveryDollar. (They are, however, supported by other budgeting apps I have used.) I would have been okay with it if I had the option of adding and tracking the accounts manually. (They also proudly stated in their reply how there are over 200 banks supported, and to check the list, as if I was going to close out the accounts I had just so I could bank with one of the ones they actually supported. Talk about missing the point!) It can’t be that hard to add unlinked/offline accounts as an option. I’ve used both mvelopes and YNAB in the past, and both let me do this. I was hoping for a better budgeting app, but at a cost that is so much higher than the other apps out there, without even providing a way to track all of my accounts, it just seems like a huge waste of money. (I know part of the value of the subscription is supposed to be access to the other features, like FPU. But if all you need is budgeting, then those “extras” are pointless.)

I really want to like it more. The User Interface is a plus for me. Conceptually I like this app way better than any of the others I have used. If you want to only use the free version and add all of your transactions it works great. My issues are with the paid version, and downloading transactions from my bank. I started using it and loved the app. After a couple of months I started to notice transactions missing. I started paying more attention, and compared it to a competitor who I still have my accounts linked to. The competitor shows all transactions, and EveryDollar does not. I put a request into support, and received feedback that they weren’t experiencing any issues with my bank. Was asked to update my login information with my bank to see if that would resolve the issue. I did this and went another couple of weeks having the same issue. I emailed again, and never received a response. I let it go for a little bit, and then emailed again. It has been more than two days, and still no response. My biggest issue is TRUST. If I can’t trust the transactions that are being downloaded, the app becomes useless, and doesn’t allow me to budget correctly. Again, I really want to like this app, but can’t if the version I paid for doesn’t work appropriately.