Contact YNAB Support

by JMS43094

I really liked the idea of this app. I signed up for a trial subscription. So far I’ve found this pretty frustrating. It’s very glitchy. You add your accounts by signing into them, but then you need to go an additional step and add them...annoying. I have accounts at Capital One. I spent the better part of an hour trying to link the accounts on and off, getting an error message with a message telling me it’s a temporary problem try again later, then I finally found some info within the app that there is a known issue with connecting/linking to Capital One, and it’s been an issue for many months possibly a year. So, that’s just bad business not to let me know that; turns out I’ll need to export a quicken form from my Capitol One accounts to add it to YNAB app; I’m not know for my record keeping which is why I Need A Budgeting APP that works seamlessly. I’m not impressed, I’m a fool with my money, but at least I’ll deeply consider spending $84 for a year or $12 a month for this glitchy app. I’ve been using Truebill which woke me up but doesn’t have the tools for budgeting I need like this app, so I’m disappointed. I had no problem at all connecting my account to Truebill including my Capital One account. Oh, I want to mention: I sent an email to CS about Capital One and adding my accounts and the reply is that they will get back to me in 24 hours. Yeah, this isn’t looking good.

by Rp.xray

Update 6/3/20: please for the love of budgets can you create a way to upload files from Dropbox or files within the App? My local bank is not supported for direct link and this is becoming so cumbersome on iPad. I don’t want to have to go to a computer every single time but the process is becoming bogged down to the point of annoyance.

I really love YNAB! It has helped us tremendously with our budget and is easy to use. For me, the app is a bit smoother and simpler to use than the website. Here is my conundrum: We use a small town bank that does not have direct download, so we have to manually download our transactions. I don’t want to fire up the laptop just to do this, as it doesn’t really take that long. So it goes, sign into bank website, download transactions, sign into YNAB website, which using an iPad means go to YNAB site, choose Request Desktop Site, then login, then import.
Understandably, being it is a small bank, there may be no direct link in the near or distant future. I have no desire to move to another larger bank (there aren’t any close enough) that has direct link. So, I have one request, could we have a way to upload our manual transactions from the app instead of having to go through the website every time? It would make it a tad smoother process on the user end. I still love YNAB and will continue to use it. Never hurts to ask, right?

by Scott&julia

I love YNAB. It has helped completely reconstruct our finances and has been amazing for us.. but the other day they were forced (I believe) to start using a new account link server because do an acquisition and the new server is awful. It seems to work ok when it works but when it doesn’t work, the server takes an astronomical amount of time to relink accounts. For some reason I have to constantly relink my discover accounts, I always have, but now that process which used to take seconds takes minutes every time. I’m not sure if Discover or ynab is to blame but the new server is significantly drawing out the process. Other accounts which have been historically not able to connect at all but maybe once a week (commerce bank) is showing as connected with the new server but is not actually syncing. So that’s confusing because at least with the older server it would tell me when it wasn’t synced and was so when it was I could rely on the information but now it’s not even telling me so I can’t rely on it at all ever, I just have to manually balance.

It’s unfortunate that this has happened because ynab was awesome, and still is but I am very hopeful they can work out the issues with the new server which seem to be pestering others besides myself according to reviews.