Contact The Honest Company Support

by Earitter

Update from prior review - after 5 years using bundle I canceled our subscription. I emailed customer service about the app, I left a review, I sent an email but nothing changed. There are so many more options on the market than 5 years ago and I will just use those. The reason I loved ho eat was it was super convenient from start to finish but not anymore. Updating the app would have been very easy. The app is getting so many 1 star reviews it makes me think that honest is not as customer focused as it used to be.

This is the worst update I have ever encountered. It’s like you are trying to open your actual website within the app verses creating an App. We have bundled with honest for almost 5 years. I went in today to confirm everything and it took me 10 times longer to confirm my selections than ever before. The old version was streamlined and very easy to use. This new app is garbage. Fix it!! I have four children and do not have time to navigate poorly executed services and apps. Why do I have to pick each size and pattern individually? Why can’t I say I want 3 packages of size 4 and these are the patterns I like?? There was nothing wrong with the bundling portion of your app before. The new app is cumbersome, not intuitive, and not streamlined. I had to look multiple times to make sure I would get the full order needed to keep my family in stock over the next six weeks. Please fix this before I order again.

by Fox^3

I’ve been using Honest products for me and my family for 5+ years and love them but the latest app update has made managing my subscription impossible. First they changed the icon color so it’s nearly impossible to find it on my phone now (especially with dark mode). Now my password won’t work, I went through the process to change it and the new password will work on the web but not the app. I saved it via password manager and both that version and when I type it in doesn’t work. Lastly the layout and subscription management functionality is significantly worse. Feels like designed a less intuitive react website which they now leverage for the app, probably makes sense to streamline updates but feels like they didn’t test any of the ux. It took me 30+ minutes to update my prints because I had to go into each one and then the swipe to see other options wasn’t working well.
Lastly the options for add on items to my subscription seem far more limited which is odd given that you just dropped the discount from 25% to 15% but will let me add more. Hoping there are some updates soon so I can update this review and go back to enjoying picking out my products

by TheLadyOverThere

Why one earth did they change a perfectly user friendly app and make it super difficult? After 3 years, I’ll be cancelling my subscription next month if they don’t fix it. It took me almost 10 minutes today to fix my diaper bundle since the print I had was out of stock this month. Most use honest sub because they don’t have that kind of extra time. Clearly they didn’t test this app update before publishing it.

You used to be able to see all of the available prints in your size and simply select the prints you want. Now it separates into 7 different sections and you have to individually select what prints you want 7 different times by side swiping an incredibly laggy/ buggy / touchy carousel of prints. So not necessary.

Also, last month, after I updated my sub prints, it sent (and charged me for) TWO identical boxes. The update subscription section is totally messed up and not user friendly like it used to be. You can never have enough diapers I guess but a surprise extra $80 charge could break the bank for some.