Contact foodora Norway Support

by Taoankit

I ordered from Maurya Bayview. For 30 mins it was showing me that my order is in works and driver will pick it up soon, but then i got a notification saying ‘Restaurant has just closed but dont worry you will get your money back’. I need food not my money back after waiting for 30 mins.

In another incident, i had a coupon that i got from a friend so i downloaded the app and ordered but the coupon was not working, i reached out to customer service chat and she said the coupon is going to be valid after two days but i need food when i downloaded the app and not two days later. I am not sure who does the Product design for this app but certainly they need to just go across the border to US and use seamless or grubhub to update their user stories.

Anyway i came to Canada to visit a friend and will be back to US but would definitely want foodora Product designers to incorporate more controls and give real time service and food and not be good at just giving money back in case of mess ups.

by 2235215643

Customer service chat virtually unreachable. Had the restaurant call me three times asking what was happening as they couldn't get thru to foodora either. Waited an hour to get a notification that my order had been canceled for lack of drivers. Food had already been prepared and was waiting to be picked up. After waiting another half hour finally got thru to the support chat line but they were rude and unhelpful. Repeated that the order was cancelled and refunded but didnt do anything about the wait time or the restaurant. When I asked what they would do about the food that was already prepared she just said
"we will throw it away". I had to tell the restaurant the news myself. Poor organization and customer service. Ordered from uber eats afterwards and they had plenty of drivers and the food was at my door exactly on time.

by Ccgadsby

Man, if I could give zero stars, I would. The customer service is ATROCIOUS. The app glitches, and you end up talking to a million different people about one case every time something happens because if you don't stay in the app chat feature while you're talking, the app will automatically bump you out of it altogether. They do their best to avoid giving refunds even when food is cold and late, which it is more often than not.

Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk.

I have closed my account and will not be using them again. Good riddance!