Contact Foods Support

by Ckford

I’ve ordered a few times for just me, and although there were some late deliveries (with notifications by you), but that was not convenient for me.

Today, I ordered for the office, because of a lunch meeting. I was notified about 15 minutes prior to expected arrival that it would be 20 minutes late; then again that it would be even later, making it impossible for me to order elsewhere. It has messed up our entire schedule. Hopefully, it will get here at 12:25, as “promised”. This will impact my future decision on ordering from Foodsby.

by Phishouttawatta

I understand no delivery food app has someone in charge of quality control at restaurants, but somehow, I have the worst luck with this one. Both times I’ve used their delivery service, I’ve been given subpar food.

Half a salad missing. Cold Mac n cheese.
Today it was a sad sandwich from Newk’s. I had bites where it was just bread, even when I spread out the sparse ingredients.
Today it was delivered half an hour early (11am) so at least my soup was warm—looking at all these complaints from others about cold food, there’s the issue: Restaurants make it way too early and deliver it at the later specified time.

There’s gotta be a way to communicate the participating restaurants that the food being sent through the app is subpar and customers are not satisfied.

ending on a good note: I have had no issue working the app itself.

by Xrfbt

When we signed up and they said there would be a kiosk. We all thought that meant an enclosed unit with a warm and cold side to keep food however it should be. Instead we have a shelf. I know a lot of people who won’t order from many of the vendors because their food can’t be kept at the temperature it should be. Many of us do not like our hot food cooled or vice-versa. Also, many things can’t be re-heated. The best example is Schlotskys. If you order from them and can’t get right to lunch, the sandwich is very soggy.

Thank you